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12 Jul 2019

Full-Time Administrative/Customer Service (1 Position)

OnDemand Staffing – Posted by O.D.S. Welland, Ontario, Canada

Job Description

On Demand Staffing is looking for someone with Administrative Assistant experience with strong interpersonal skills, able to develop relationships easy. Problem Solver, honest, loyal and committed and team oriented.

Anticipated Start Date: ASAP Monday- Friday 8:00 am- 4:00 pm

Essential Skills: IT; Email, MS Word, Excel, and AS400. Excellent Written and Verbal communication skills. Basic math skills such as percentages or ratios. Self Starter.

Education/Experience: College education preferred, Previous office and customer service experience required, Inside sales experience. Must able to speak, write and read English

Work Setting: Office

Duties and Responsibilities:

  • Receive customer order by phone fax and other means
  • Process orders and follow customer procedures
  • Advise lead times and coordinate with the logistics department for timely delivery
  • Reconcile all pricing discrepancies
  • Communicate to customers, distributors, agents and regional managers any pertinent information developed by logistics
  • Issue quotations on prices, freight rates and lead times
  • Monitor and reconcile commission procedures for agents
  • Obtain required transportation commitment for timely deliver
  • Record daily entries of shipments for tacking of on time deliveries
  • Refer technical and other questions to Regional Managers, Quality Control etc.
  • Log and initiate formal customer complaints and late deliveries with the appropriate amount of information on the provided forms.
  • Establish or confirm account record accuracy (AS400) setup and maintenance
  • Provide required customer data to credit department upon initial customer record setup.
  • Perform Necessary calculations (eg Commission, Freight to destination)
  • Communicate emergency or special delivery requirements needs to logistics
  • Coordinate and cooperate with peers, sister companies and management as required for efficient operation.
  • Adhere to guidelines in the company’s Health and Safety Manual
  • Follow ISO guidelines for proper Quality Management

Transportation/Travel Information: Own transportation, Own vehicle, Public transportation is not available

Job Type: Full-time

Salary: $16.50 to $17.00 /hour based on experience

How to Apply

Employer: On Demand Staffing To Apply Visit Our Website: Or you can visit one of our office locations in Welland or St. Catharines. -30 East Main Street in Welland -281 St Paul Street in St Catharines Office 206 (Upper Office) You can reach us toll free at: 1-800-832-1274 OnDemand Staffing is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, OnDemand Staffing will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Categories: Processing/Manufacturing/Utilities. Job Types: Full-Time. Salaries: $16.50.

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