Falls Avenue Resort in Niagara Falls, Ontario is Canada’s largest one-stop year-round entertainment complex directly overlooking the majestic Niagara Falls. The resort features the 24 hour excitement of Casino Niagara, a three-acre year-round indoor waterpark, on-site attractions and activities, 1,200 hotel rooms in three interconnected hotels with the largest selection of fallsview rooms in the city; 12 restaurants ranging from world-class cuisine to casual and themed dining; resort exclusive unique shopping – and an operating Craft Brewery and Brewpub – all steps from Niagara Falls and with street level access to world famous Clifton Hill.

Overview:

This position is responsible for ensuring staff provide exciting, attentive, and guest-focused service for promoting guest fun in this key complex entertainment venue. Reporting to the Attractions Manager, the Attractions Supervisor will assist the Attractions Manager in creating a consistently fun and high-energy entertainment venue staffed by knowledgeable, helpful, and cheerful staff, who are motivated on exceeding guest satisfaction and operating revenue targets.

Responsibilities:

Tasks may include, but are not limited to: Recruiting/hiring/training/scheduling/evaluating and counselling team members, applying all operating equipment and cash control standards and systems are used; completing inventory checks, departmental reports, etc.

Qualifications:

• Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience. Establishes immediate credibility with guests and staff – leads all staff by example.
• Demonstrated willingness/enjoyment to attend to the needs of others.
• Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters; Excellent interpersonal skills.
• Demonstrated ability to lead/supervise a large team of operating staff. Sets high priorities/ standards, and demonstrates urgency to achieve critical goals and objectives.
• Develops all staff to the best of their personal capabilities. Directs staff in an efficient and forthright manner.
• Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards.
• Demonstrated knowledge and conversational ability in order to train staff to effortlessly provide guest experience and in order to encourage both cross-promotion/sales of related restaurant and company services/activities/products across the complex. Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance.
• Proficient in excel and word and the ability to read and interpret reports.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanour, and level of required service attention.
• Demonstrated reading comprehension ability (i.e. Assist guests in reading of company / local tourism literature in order to increase guest satisfaction during stay/ visit.
• Demonstrated ability to work cooperatively within a team setting to anticipate and assist to another server’s guests’ needs.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Ability to work independently with minimal supervision.
• Ability to work safely and in compliance with all health, safety, and sanitation standards.
• Willingness to work all shifts including days/evenings/weekends and holidays.
• Previous Supervisory experience in Attractions, hospitality or food and beverage management is an asset.