Seasonal Breakfast Cafe Server (1 Position)
Job Description
Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is a 404 guestroom full service hotel, minutes away from area attractions, world-class wineries, golf and casinos. The Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much needed vacation, our mission is to always exceed the expectations of our guests.
JOB SUMMARY
At Marriott on the Falls, our operations thrive with the commitment of Associates who demonstrate/support the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. The Marriott Café is currently seeking servers to provide the highest level of guest service and accommodation in our restaurant. The ideal candidate is passionate about our brand, guest service and thrives on an empowered environment, delivering our service promise. The server goes above and beyond to take care of guests from the presentation of amenities to giving each guest a genuine, personalized dining experience, while also providing fast, friendly, and efficient service. This key service position is responsible for creating and driving the guest dining room experience by ensuring passionate, sophisticated, and proficient, food and beverage service is provided at all times, and personal attention which often anticipates and responds to guest needs through vigilant attention to follow-up in an effortless and unobtrusive/discreet manner. Tasks may include, but are not limited to:
- Enthusiastically Welcoming/Greeting Guests, seating of guests;
- food and beverage product selection, suggestion, and sales;
- food and beverage service/delivery; check settlement; post – meal activity suggestions/recommendations, attending to special requests;
- inventory/restocking of sections/supplies; etc.
QUALIFICATIONS
- Must have a genuine hospitality ‘gene’ and the drive to join a leading restaurant café team.
- Demonstrated ability to maintain professional composure at all times, regardless of issues, while performing multiple tasks with multiple guests/ items/products.
- Previous demonstrated knowledge and conversational ability in order to provide quality tableside experience.
- Previous equivalent experience in a dining room environment.
- Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Demonstrated reading comprehension ability (i.e. Assist guests in reading of company / local tourism literature in order to increase guest satisfaction during stay/ visit.
- Demonstrated ability to work cooperatively within a team setting to anticipate and assist to another server’s guests’ needs.
- Previous demonstrated knowledge and conversational ability in order to provide quality table side experience and in order to encourage both cross-promotion/sales of related company services/activities/products across the complex, and to increase guest satisfaction
- Ability to quickly respond to changing work volume; high-energy level/speed.
- Ability to work independently with minimal supervision.
- Ability to work safely and in compliance with all health, safety, and sanitation standards.
- Smart Serve Certification is required.
- Must be able to work all evening shifts including weekends and holidays.
Niagara Falls Marriott on the Falls is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
How to Apply
Please email resume to recruitment@fallsview.com quoting the job title in the subject line. We thank all applicants for their interest in joining the Marriott team; however, only those candidates selected for an interview will be contacted.726 total views, 1 today
