Full-Time Client Care Coordinator (1 Position)
Job Description
Job Gym is currently recruiting a qualified Client Care Coordinator on behalf of a well-established Home Care Services.
Position Objective:
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Education/Experience Requirements:
- Two years’ experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license
- Knowledge, Skills and Abilities:
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Excel and Word
- Must have the availability to work evenings or weekends as required
How to Apply
Qualified candidates are invited to submit their resume to work2@jhs-niagara.ca. Please quote the job title in the subject line of your email – “Client Care Coordinator”. Candidates may also apply in person to a Job Gym office. Offices hours are Monday from 8:30am to 6pm and Tuesday to Friday from 8:30am to 4:30pm. 225 East Main Street, Welland 469 Central Avenue, Fort Erie We thank all candidates who apply however only those selected for an interview will be contacted.1316 total views, 1 today