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15 Jan 2020

Full-Time Client Care Coordinator (1 Position)

Private Employer – Posted by jobgym225 Niagara Falls, Ontario, Canada

Job Description

Job Gym is currently recruiting a qualified Client Care Coordinator on behalf of a well-established Home Care Services.

 

Position Objective:

Objective:

The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.


Education/Experience Requirements:

  • Two years’ experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
  • Must possess a valid driver’s license
  • Knowledge, Skills and Abilities:
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  •  Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required

How to Apply

Qualified candidates are invited to submit their resume to work2@jhs-niagara.caPlease quote the job title in the subject line of your email – “Client Care Coordinator”.   Candidates may also apply in person to a Job Gym office.  Offices hours are Monday from 8:30am to 6pm and Tuesday to Friday from 8:30am to 4:30pm.  225 East Main Street, Welland 469 Central Avenue, Fort Erie   We thank all candidates who apply however only those selected for an interview will be contacted.   

Job Categories: Sales/Service. Job Types: Full-Time.

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