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20 Apr 2021

Contract Client Services Coordinator (1 Position)

St. John Ambulance – Posted by Beth Paul –  Niagara Falls, Ontario, Canada

Job Description

PURPOSE OF THE JOB:

Provide administrative support and ongoing coordination of all training activities. Achieve target sales and ensure compliance to policies and standards through coordination of training and program delivery, provide excellent customer service and manage product inventory and sales. Manage online and social media postings including Google Ads, Facebook, LinkedIn, Instagram and Twitter posts. Provide administrative support to Branch Manager.

ESSENTIAL DUTIES: 

  • Implement client sales initiatives after sales and product delivery strategies to client satisfaction
  • Coordinate instructors, class supplies and support the delivery of training and product sales
  • Maintain training accounts and client data in Alliance and required files
  • Create invoices and reconcile payment information in Alliance with client contracts
  • Ensure timely communication/delivery of new information to Branch Manager, staff and Instructors
  • First point of contact for prospective Instructors: ability to screen applicants and make recommendations
  • Excellent understanding of CRM capabilities (which includes but not limited to: creating classes, printing certificates, assigning Instructors to classes, maintaining records and running reports as required)
  • Coordinate and organize scheduled and client-specific courses, including private and public classes
  • In consultation with the Branch Manager, identify and procure new training locations for the Branch, ensure classrooms are available to meet demand (as required)
  • Ensure training records and files are maintained in a timely and orderly manner
  • Utilize technical skills to assist staff, instructors and class participants, to set-up projectors, Wi-Fi, internet access, troubleshoot computer and A/V issues, install or reinstall software and drivers as required.
  • Maintain and control inventory of Branch training course supplies, training equipment and sales items
  • Manage online and social media posts including Google Ads, Facebook, LinkedIn, Instagram, Twitter posts
  • Provide administrative support and all other duties as assigned by the Branch Manager

KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE: 

  • Post‐secondary education in a related field and/or equivalent work experience
  • Proficiency in MS Word, Excel, PowerPoint
  • Experience in database and/or CRM software
  • Capable of obtaining Instructor qualifications and certification
  • Demonstrated experience in building and nurturing business relationships
  • Excellent presentation, interpersonal and sales skills
  • Self‐motivated; ability to work independently with minimal direction
  • Strong strategic thinking and tactical planning skills
  • Technical skills including A/V equipment, software installation and troubleshooting

How to Apply

Please send your cover letter and resume to beth.paul@sja.ca.

Job Categories: Business/Finance/Admin. Job Types: Contract. Salaries: To be determined.

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