Full-Time Customer Service/Sales Support (1 Position)
Job Description
At Hendriks Greenhouses, we are passionate about agriculture. Each day we focus our efforts on quality, service, and innovation. In doing so, our goal is to make a positive impact on the lives of those who share our enthusiasm: our employees, families, and customers.
We are looking for a customer focused, self starter to be the newest member of our dynamic Customer Services/Sales team!
The Customer Service/Sales Support person will interact with customers to provide information in response to inquires about products and services. They will work cooperatively with production and members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
Job duties:
- Accurately process customer transactions into ERP system such as orders, pre-orders or quotes
- Generate invoices for customer orders and adhere to CFIA requirements for US paperwork
- Generate new and repeat sales by providing product information in a timely manner
- Determine customer requirements and expectations in order to recommend specific products and solutions
- Recommend alternate products based on cost, availability or specifications and in-stock items
- Process and manage pre-books. Obtain accurate information from purchasing relating to shipment dates and expected date of delivery
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
- Fill requests for catalogs, information or samples
- Remain current on consumer preferences, product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
- Meet sales and productivity goals
- Present a professional image at all times to customers, vendors and fellow employees
- Maintain accurate and up to date customer files
- Perform other duties as assigned by the Sales Manager.
Requirements:
- Strong organizational and planning skills
- Ability to work under minimum supervision
- Excellent oral and written communication skills
- Strong computer skills including data entry
We ask all interested candidates to please include their salary expectations along with their cover letter and resume.
We thank all candidates for their interest in this position, however, only those candidates chosen for an interview will be contacted.
At Hendriks Greenhouses, we are committed to inclusive, barrier-free recruitment and selection processes and work environment. We are happy to discuss any need for accommodation and will make every effort to meet those needs in a timely manner. Please advise the Human Resources Department if you require accommodation throughout the recruitment and selection processes and/or within the work environment. Information received in relation to accommodation measures will be addressed confidentially
How to Apply
To apply, please send your resume to HR@hendriksgreenhouses.com with the job title in the subject line.735 total views, 1 today
