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14 Nov 2019

Part-Time Front Desk (1 Position)

Matera Hotels – Posted by Carrie Niagara Falls, Ontario, Canada

Job Description

The Front Desk is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as, assisting with all aspects of guest services. The Front Desk/Night Auditor is typically the guest’s first interaction with Hotel so it is imperative the impression is a positive one. Each guest walking into the Hotel will be welcomed and acknowledged with our culture of positive customer service.

The successful candidate will be responsible for providing the highest level of guest service and ensuring our high standards are met and maintained at all times. With a combination of passion for the job and effective communication with other departments, the Front Desk has the ability and empowerment to make the guest’s experience more than memorable. The Front Desk must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests. If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Matera Hotels Ltd.

JOB REQUIREMENTS:

Experience in Guest Services.Exceptional interpersonal skills to enhance the service standards throughout the operation. Excellent communication, guest service and time management skills. Must be detail oriented. Able to organize, plan ahead and manage workload. A team player and a self-starter, yet able to work independently within Hotel standards. Ability to work effectively in an innovative, fast paced and multi-tasked environment. Knowledge of the hotel industry. Excellent computer skills and use of the internet.

Duties and Responsibilities

Engage each guest as a unique individual and listen attentively to their requests. Perform accurate check-ins and check-outs of guests daily. Answer the telephone in a timely and professional manner. Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations + cancellation policies. Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift. Anticipate and address service needs. Listening to complaints or concerns and resolving their issue in a timely manner. Promote a safe working environment. Produce accurate and timely reports and correctly handle all cash transactions. Follows all guidelines set forth by the Accounting and Front Office Management teams in regards to the Night Audit procedures.  May assist with other duties as assigned.

Work Schedule

Must be flexible and willing to work the following hours:

  • 8am -4pm
  • 4pm-12am

**Includes weekends and holidays.**

How to Apply

Please email resume to cconner.matera@gmail.com

Job Categories: Sales/Service. Job Types: Part-Time. Salaries: To be determined.

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