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16 Aug 2018

Full-Time Front Desk Agent (1 Position)

Ramada Niagara Falls Near The Falls – Posted by Ramada –  Niagara Falls, Ontario, Canada

Job Description

Ramada Niagara Falls Near the Falls (Ferry St) is currently looking to hire Front Desk Agents. We have part time and full time positions available. This position is responsible for performing a combination of duties in a pleasant, professional and efficient manner; which include but not limited to check-in and check-out of guests contributing to an overall positive guest experience.

Responsibilities include:

  • Greet and welcome guests, register and assign rooms to guests
  • Verifying reservation details and payment information
  • Answer guest inquires pertaining to the hotel services, attractions, dining, entertainment and travel directions
  • Accept payments from guests, understand and enforce the hotel company credit card policies
  • Handle guests complaints and comments in a professional manner
  • Input and make any changes to reservations, including confirming and cancelling reservations for guests
  • Be aware of rates, sell levels and any hotel packages
  • Keep front desk tidy and presentable
  • Check, sort, and forward emails
  • Answer all incoming telephone calls and direct them to appropriate departments as necessary
  • All other duties as assigned by management

Job skills:

  • Passion for the hospitality industry and for customer service
  • Strong written and verbal communication
  • Professional telephone manners
  • Excellent organizational, multitasking skills and the ability to work under pressure
  • Attention to detail
  • Knowledge of MS Office (Excel and Word)
  • Familiarity with office machines (e.g. fax, printer etc.)

Qualifications:

Education:

HS Diploma or equivalent, additional qualifications a plus

Experience:

Previous Front Desk experience an asset but not required

Other customer service or hospitality experience

***Must be available to work evenings, weekends & holidays***

Please note this job posting is not an exclusive list of all job functions.

How to Apply

Please apply by email: tarmstrong@fallsviewgroup.com or In Person: 5706 Ferry St, Niagara Falls, ON.

Job Categories: Sales/Service. Job Types: Full-Time. Job Tags: front desk and Ramada.

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