Full-Time Front Desk Clerk (1 Position)
Job Description
Clifton Hill, Niagara Falls, is one of the most exciting places to work in the most popular tourist destinations in the world. Niagara Clifton Group recently celebrated 90 years in business and with the staff’s efforts we will continue our outstanding tradition of hospitality and service!
As a Front Desk Clerk, you will be responsible for providing a welcoming, genuine, and efficient arrival and departure experience for all guests. You will ensure all guests receive the best possible service and experience by providing excellent customer service and a professional attitude.
Start: ASAP.
Shifts: Days, evenings, weekends and holidays.
Job Type: Part-time and Full-Time Available
Compensation: $14.00 to $15.50, commensurate with experience.
Why Choose Niagara Clifton Group?
• Opportunity to work in a fun location where you can feel like you are part of a focused winning team
• Flexible schedules (days, afternoons and evenings)
• Working in the heart of the Niagara Falls tourist district- right on Clifton Hill
What you’ll do:
• Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions
• Thoroughly understands and adheres to proper credit and cash handling policies and procedures
• Use of proper telephone etiquette, answering all calls in a timely and professional manner
• Acts as a host to our guests by searching out opportunities to go above and beyond
• Promote good will by being courteous, friendly, professional and helpful to guests and co-workers
• Provide reservation and rate information as required
• Take reservations as promptly and efficiently as possible
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms
• Coordinates guest room maintenance work with the maintenance department
• Assists the overall hotel operation by performing duties as assigned
What you will need to succeed:
• 2 years of Front Desk experience preferred or any customer service-related experience
• Required to work flexible hours including weekends and holidays
• Must be able to stand for extended periods of time
• Passionate about customer care
• Excellent interpersonal and communication skills (written and verbal)
• Attention to detail
• Ability to multi-task and prioritize competing demands
How to Apply
Qualified candidates, please send resume to Guillermo (gpalomo@falls.com). We thank all who apply however, only those considered will be contacted for an interview. Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.770 total views, 1 today
