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28 Oct 2016

Part-Time Information Associate (1 Position)

Welland Public Library – Posted by admin Welland, Ontario, Canada

Job Description

Welland Public Library

Casual Part-Time Information Associate

The Welland Public Library is seeking a Casual Part-Time Information Associate to provide information and circulation services to library users.

PURPOSE OF POSITION

Under the supervision of the Coordinator of Reference and Information Services, the Part-Time Information Associate provides reference, information, reader’s advisory and circulation services to customers using a variety of resources including print materials, electronic information and integrated library software.

Duties include but are not limited to:

  •  Provides reference, information and readers’ advisory services
  •  Registers borrowers and completes circulation transactions in an automated environment
  •  Assists the public in using print and electronic information sources
  •  Assists customers in the use of library equipment, social media and emerging technologies
  •  Assists with collection maintenance and development
  •  Conducts programs, outreach, library tours or class visits as required.

CORE DUTIES AND RESPONSIBILITIES

  • Provides friendly and courteous service to customers.
  •  Analyzes customer inquiries and provides requested information at the first point of contact.
  •  Responds quickly and effectively to reference and reader’s advisory questions in person, on the telephone and electronically through email. Uses print materials, databases and online resources to meet customer needs as appropriate.
  •  Maintains the confidentiality of patron information, records and requests.
  •  Registers new borrowers and completes circulation transactions in an automated environment. Places, retrieves and notifies patrons about holds and renews library materials for users.
  •  Relays information about overdue library materials and collects fines as appropriate.
  •  Communicates and interprets Welland Public Library policies and procedures to staff and the public. Resolves issues independently when possible and refers more challenging problems to the supervisor.
  •  Assists customers with library equipment including Internet workstations, printing, photocopying, word processing, and microfilm readers.
  •  Assists customers in the use of new technology and social media.
  •  Performs basic equipment maintenance and troubleshooting to resolve routine hardware and software problems.
  •  Conducts library programs and participates in community outreach activities.
  •  Assists in collection development processes, including selection and deselection of materials.
  •  Attends staff meetings and training sessions.
  •  Prepares lists, bibliographies, indexes and reviews of library materials.
  •  Stays abreast of new books, technologies, library resources and search tools to assist customers.
  •  Sorts and organizes material for shelving. Occasionally shelves and shelf-reads materials to maintain accuracy.
  •  Monitors the work of student pages as necessary.
  •  Follows safe work practices and procedures in support of Welland Public Library’s Health and Safety policy.
  •  Performs other duties as required.

 

REQUIRED SKILLS AND QUALIFICATIONS

  •  Ability to effectively and courteously communicate and interact with customers and staff members who request                  information and services.
  •  Excellent verbal, listening, and written communication skills; ability to understand and be understood by individuals and groups at all levels and abilities within the library.
  •  Ability to make independent decisions based on good business practices and a thorough knowledge library policies and  procedures.
  •  Demonstrated computer competencies in various computer applications including Windows, email and Microsoft Office.
  •  Ability to establish and maintain harmonious relations with the staff and public.
  •  Ability to problem-solve in an effective manner; ability to exercise sound judgement when dealing with patrons.
  •  Ability to handle cash transactions accurately and appropriately.
  •  Ability to follow established routines with accuracy and attention to detail.
  •  Requirement for shift work, including evenings and weekends.
  •  Working knowledge of the French language is an asset.

KEY COMPENTENCIES

  • Customer Service
  •  Diplomacy
  •  Flexibility
  •  Communication
  •  Problem Solving
  •  Teamwork and Collaboration
  •  Organizational Skills

Education, Training and Experience:

  • College Diploma. Library Technician’s Diploma or Undergraduate Degree preferred
  •  2 years related experience

 

Shift work, including evenings, Saturdays and Sundays

Starting Hourly Rate: $20.81 (under review)

 

How to Apply

Interested candidates are asked to submit cover letter and resume in Word or PDF format indicating how they meet the qualifications by 4 p.m. Friday, November 11 to: Conor Echlin, Coordinator of Reference and Information Services Welland Public Library 50 The Boardwalk Welland, ON L3B 6J1 Fax : 905-734-8955 www.wellandlibrary.ca Resumes may also be emailed in Word or Adobe format to: cechlin@wellandlibrary.ca A Criminal Record check, including Vulnerable Sector Screening, is a condition of employment. We thank all candidates for their interest, but only those selected for interviews will be contacted. Pursuant to AODA requirements, accommodations for disabilities are available to job applicants who are invited to participate in an interview and who request individual accommodation during the recruitment process. Personal information contained in applications will be used for recruitment purposes and collected as per Municipal Freedom of Information and Protection of Privacy Act.

Job Categories: Sales/Service. Job Types: Part-Time. Salaries: $20.81.

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