Part-Time Library Service Associate (1 Position)
Job Description
We are looking to hire a Library Service Associate. Schedule will average 18 hours a week. A combination of evening, day-time and weekend shifts will apply.
Duties:
• Provide excellent customer service, proactive reference, reader’s advisory, and circulation service for customers of all ages.
• Conduct skilled reference interviews to determine customer needs.
• Direct customers to print, electronic and other resources, as appropriate, either internally or externally through referrals, interlibrary loans or online.
• Encourage, instruct and assist customers in the use of all forms of library technology and troubleshoot technology issues.
• Introduce customers to new and emerging information tools and technological resources.
• Keep current on all NOTLPL activities through study of promotional materials and event schedules.
• Promote library services and programs to all customers.
• Explain and enforce library policies and procedures.
• Other duties as assigned
Requirements:
• College diploma from an accredited program
• Minimum two years’ experience in a customer service environment
• Ability to adapt to flexible work schedules
• Excellent technology literacy skills; Demonstrated ability to use web-based tools, desktop and mobile computer applications and library technology
• Awareness of new and emerging trends in library services and programs
• Excellent teamwork, interpersonal, public relations and customer service skills, including conflict resolution
• Ability to perform detailed work in an environment where interruptions are constant
• Good oral and written communication skills in English
• Stamina for continuous travel through library, visiting all areas, maneuvering between books stacks, furniture, tables and chairs
• Strength to push in chairs, pick up items, tidy, handle and move them between different areas
How to Apply
Please email your resume to: ltait@notlpl.org4929 total views, 1 today
