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17 Aug 2017

Full-Time Reservations Agent (1 Position)

Marriott Fallsview Hotel and Spa – Posted by Marriott Fallsview Niagara Falls, Ontario, Canada

Job Description

The Marriott Fallsview Niagara Falls Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area’s premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.

We are currently seeking Reservation Agents to join our team.

Areas of Responsibility:

  • Book guest reservations from individuals and/or groups via telephone, email or fax from within the hotel in accordance with established standards and reservation scripts.
  • Process reservations from sales, reservation centers, travel agencies, online travel agents and wholesalers.
  • Up-sell rooms where possible according to established procedures to maximize revenues.
  • Accurately enter all reservations and rooming lists into the property management system.
  • Process cancellations, revisions and information updates on changes.
  • Ensure hotel functions and services are up to date to ensure efficient response to guest inquires.
  • Provide accurate information about the city and surrounding attractions when asked by guests.
  • Greet guests in a friendly and courteous manner during all interactions.
  • Handle all guest interactions when the highest level of hospitality and professionalism.
  • Print and file reports
  • Stay up to date on current rates, rate changes and all hotel promotions.
  • Pass on requests in a timely and accurate manner to appropriate associates.
  • Other duties as assigned.

Requirements:

  • High School Diploma or equivalent required.
  • Self-motivated and driven to achieve goals.
  • Ability to effectively deal with external customers, while exercising high levels of patience.
  • Ability to work well in a team environment.
  • Excellent communication skills.

Working Conditions:

  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Ability to sit for extended periods of time.

How to Apply

Please e-mail resume to marriotthr@niagarafallsmarriott.com quoting the job title "Reservations Agent" in the subject line. We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted. Marriott Niagara Falls Fallsview Hotel and Spa is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Categories: Sales/Service. Job Types: Full-Time. Job Tags: customer. service, hospitality, hotel, inbound calls, Reservations, and tourism.

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