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24 May 2024

Casual #117 Receptionist – Canadian Mental Health Association

Canadian Mental Health Association – Posted by Bruno Lizzotti St. Catharines, Ontario, Canada

Job Description


Position Title: Receptionist Vacancies: 1
Workgroup: Administration Posting Date: May 24 – May 30, 2024
Status: Relief Start Date: Immediate
Hours: No guaranteed hours; hours vary Salary Range: $16.69 – $22.25 per hour


About CMHA Niagara

CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and to improving the lives of people in its service area who have mental illness as well as their families. CMHA Niagara achieves its mission through a number of programs and services.

CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.


Position Summary

The Receptionist will receive visitors and incoming telephone calls in the main reception area in a welcoming and respectful manner and will assist in client screening and disinfecting activities when necessary.

Applicants must be available to provide relief coverage when the Reception staff are away due to illness or planned absences.


Job Functions

  • Welcomes all agency visitors in a respectful and professional manner
  • Answers routine inquiries and makes referrals to the appropriate staff member
  • Operates and maintains a multi-line phone system by receiving telephone calls regarding all staff and sites
  • Checks central reception voicemail and CMHA Information voicemail and distributes emails to appropriate staff
  • Maintains updated meeting room and boardroom calendars
  • Accepts and distributes incoming and outgoing mail and packages
  • Asks screening questions and assesses eligibility for entrance to CMHA Niagara locations
  • Provides direction and protocols to follow if the individual is deemed unsafe to enter the building
  • Cleans and sanitizes high-touch points in the agency
  • Maintains the inventory of all office and cleaning supplies
  • Transports items within the organization as required
  • Works cooperatively with others to enhance organizational effectiveness
  • Other administrative tasks as required


Job Requirements

  • Successful completion of secondary school or GED equivalency
  • 2 -3 years of employment experience in a relevant field including experience in a not-for-profit setting
  • Demonstrated proficiency in Microsoft Office
  • Well-developed skills in written and verbal communication and organizational skills
  • Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid – CPR C – AED, and Suicide Prevention (ASIST) would be considered an asset
  • A satisfactory Vulnerable Sector Screening (Police Check)
  • Must have access to a reliable personal vehicle
  • Current valid class ‘G’ driver’s license
  • Proof of COVID-19 vaccination or verification that you are unable to be vaccinated
  • Bilingualism would be an asset


CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2S&LGBTQQIA+ community. Candidates with a multicultural and/or diverse background would be considered an asset.


CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the AODA section of our website at, for further details or contact our Human Resources department for any information in an alternate format.

How to Apply

If you are interested in applying for this position, it is your responsibility to ensure your application is received by Human Resources no later than 4:00 p.m. on May 30, 2024.   Email:   Please insert #117 Receptionist and your full name into the subject line when emailing.

Job Categories: Administrative. Job Types: Casual. Salaries: Based on experience.

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