This job listing has expired and may no longer be relevant!
22 Sep 2021

Full-Time Assistant Front Office Manager (1 Position)

Americana Resort Inc. – Posted by Sarah Hachey Niagara Falls, Ontario, Canada

Job Description

Position Summary: To assist the Front Office Manager in the daily operations of the Front Office while ensuring the highest level of customer service.

Primary Responsibilities:

  • Has exceptional knowledge of the facilities and services available, physical plan and layout.
  • Stays appraised and has exceptional knowledge on all packages, selling rates, strategies and promotions and ensures staff is aware of any updates.
  • Actively recruits, interviews, hires, trains and evaluates Front Office Team Members as required.
  • Provides department specific Orientation training to new Front Office Team Members.
  • Creates and adjusts Front Office Team Member schedules to meet customer demands.
  • Has knowledge of Ontario’s Employment Standards Act and ensures compliance including but not limited to rest and eating periods by ensuring employees receive breaks and are rotated accordingly
  • Performs personnel procedures including but not limited to resolving employee conflicts, corrective counseling and disciplinary action in a timely, competitive and fair manner
  • Provides accurate and timely reservation information in a professional and friendly manner
  • Registers guests upon arrival and checking them out upon departure.
  • Responds to customers needs immediately and has excellent communication with all other departments.
  • Handles guests’ complaints with tact, diplomacy and good judgment and follows through with proper documentation.
  • Actively participates in and attends all required meetings.
  • Performs Night Audit duties as required.
  • Ensures that all transactions and payments are posted and entered accurately and verify that staff is conducting this properly.
  • Maintains and balances a cash drawer daily including cash exchange and change orders.
  • Acts as Manager on Duty for hotel when required and acts as liaison with fire department and senior management during any fire evacuations while MOD. Ensures the security and confidentiality of the safe and is responsible for its contents of float, tickets etc.
  • Updates information on white board, reader boards, function sheets, memos and ensures each staff member has read.
  • Ensure all checkouts have departed on scheduled departure day.
  • Ensures reports are printed and updated and acts on any discrepancies.
  • Ensures bus procedures are completed and followed (preparation of rooming lists, keys, check-ins/out, wake up calls, phone deposits, etc.)
  • Answers incoming and internal calls with proper phone etiquette.
  • Assists other departments with administrative support i.e. sales, restaurant, maintenance etc.
  • Performs general cleanup and housekeeping duties as required at the front desk to maintain a professional appearance.
  • Ensures the front desk supplies (i.e. maps, paper) are fully stocked.
  • Assigns tasks to Guest Services Agents and ensures duties are completed in a timely and accurate manner (spot check vouchers, bucket checks, arrivals, confirmation letters etc.).
  • Promotes all safety and fire regulations and procedures and directs all hotel staff and guests during fire alarms and evacuation while ensuring their safety in an efficient and calm manner.
  • Professionally represents the resort at all times by maintaining a clean, business appearance by way of clean uniform, neat appearance and excellent personal hygiene.
  • All other duties as assigned by the Front Office Manager.

Job Types: Full-time, Permanent

How to Apply

please apply to lconway@americananiagara.com

Job Categories: Sales/Service. Job Types: Full-Time.

679 total views, 1 today

Apply for this Job