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15 Mar 2023

Full-Time Bilingual Contact Centre Representative – Work from HOME

Express Employment Professionals – Posted by Sasha Malik –  St. Catharines, Ontario, Canada

Job Description

Are you bilingual in English and French?  Do you like the idea of working from your home based office on a permanent basis?  Express Employment Professionals in St. Catharines is recruiting a team of Bilingual Contact Centre Representatives for a permanent work-from-home opportunity.  This vacancy is perfect for a candidate who is client service minded and thrives in an independent work environment.

Job Overview:

  • Receiving inbound calls (approx. 15-20/day)
  • Working with the customers to ensure the highest quality of standards are met
  • Assessing client needs and provide solutions
  • Documenting all calls/customer interactions
  • Responding professionally to difficult customer issues or inquiries

Qualifications:

  • The ability to speak and write fluently in both English and French (French Canadian)
  • Minimum 1-2 years retail/customer service/call centre experience
  • High School Diploma or equivalent *an asset
  • Strong computer/typing skills
  • Excellent written and oral communication skills
  • Professional phone etiquette
  • Ability to maintain confidentiality
  • Effective time management and organizational skills
  • Proficiency in MS Office Suite, Internet and email communications required
  • Ability to work independently in a team environment

What’s in it for you?

  • Monday – Friday work schedule (8am-5pm or 9am-6pm)
  • No work on weekends! No work on Stat Holidays!
  • Full time, permanent role with benefits after 3 months
  • Competitive salary
  • Merit increases
  • Extensive training
  • Work from home

Wage: $21.05/hour (40-hour work week)

How to Apply

4 Easy Ways to Apply

Job Categories: Sales/Service. Job Types: Full-Time. Job Tags: bilingual and WFH. Salaries: $21.05/ hour.

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