Full-Time Bilingual Customer Service Rep (1 Position)

Dyaco Canada Inc. – Posted by jobgym225 – Niagara Falls, Ontario, Canada

Job Description

We are looking to hire a Bilingual Customer Service Rep to work 8:30 am to 5:00 pm.

Duties:

Answer inquiries and provide information to customers
Explain the type and cost of services offered
Receive payments
Receive and log complaints
Investigate complaints; access and process information
Maintain records and statistics
Perform general office duties
Fast paced environment: able to work under pressure; repetitive tasks; attention to detail
Other information
Respond to customer inquiries via telephone and email.
Investigate, resolve and respond to customer concerns.
Provide technical support.
Process orders for parts.
Maintain customer relations

Requirements:

Education

Completion of high school; Completion of college/CEGEP/vocational or technical training,

Experience of 1 year to less than 2

Skills

Microsoft Office – Word/Excel/, Internet browsers, business equipment, computer applications
Essential Skills: reading text; document use; numeracy; written and verbal communication; working with others; problem solving; decision making; critical thinking; job task planning and organizing; significant use of memory; finding information; computer use; continuous learning

Wage:

$38,000 – $40,000. Yearly

Please email your resume to: anna@dyaco.ca

Job Categories: Sales/Service. Job Types: Full-Time.

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