Part-Time Customer Experience Associate (1 Position)
Job Description
Part-Time Customer Experience Associate (Temporary)
Reporting to the Manager of Customer Experience, the Customer Experience Associate (part-time) provides circulation, information, reference, and reader’s advisory services to customers using a variety of resources including print materials, electronic information, and integrated library software.
Position Requirements:
• Provides circulation, information, reference, reader’s advisory and technology assistance services to customers in person, on the telephone, and electronically. Identifies and utilizes appropriate resources to satisfy customer requests including reputable print materials, online/electronic information, and the integrated library system.
• Registers new borrowers, retrieves/notifies patrons about holds, and renews library materials for users. Maintains confidentiality of patron information, records, and requests.
• Handles minor cash, debit, and credit card transactions. Reconciles daily cash against receipts.
• Assists in collection maintenance processes including accepting patron requests, cleaning library materials, rotating collections between branches, and deselecting materials.
• Attends required meetings and training sessions.
• May occasionally assist with library programs, class visits, and outreach activities as assigned.
• Performs other related duties as required.
The rate of pay for this Part Time, CUPE position is $22.62 – $27.12
How to Apply
Qualified applicants are encouraged to submit a current resume clearly marked “Part Time Customer Experience Associate (Temporary)” via email to hr@welland.ca Posting closes at 4:00pm on Friday, March 12th, 2021 The Welland Public Library is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. The Welland Public Library is committed to accommodating persons with disabilities. Should you require any accommodations, we will work to meet your needs. All applications will be held in strict confidence. We thank all applicants, however, only those selected for an interview will be contacted. No phone calls please. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used for employment assessment purposes only.688 total views, 1 today
