Temporary Digital Service Squad Coordinator (1 Position)
Job Description
THIS A TEMPORARY POSITION FOR APPROXIMATELY SIX MONTHS
Summary:
The successful applicant will represent the St. Catharines Economic Development Office to provide digital media/digital marketing support for participating Business Improvement Areas (BIAs) and business associations in St Catharines for its Digital Main Street (DMS) initiative.
Duties include:
(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements.)
• Work one-on-one with participating main street businesses to provide one-on-one support for the adoption of digital tools and technologies to help the development and growth of local main street small businesses.
• Utilize digital tools and technologies to help businesses start their digital transformation journey.
• Act as an ambassador for the Digital Main Street program and explain how participation provides value to the growth and sustainability of their business.
• Responsible for scheduling visits and travelling to participating BIAs.
• Responsible for communicating and working together with management and representatives of participating BIAs while providing regular updates on project progress.
• Advisory Services
o Interact with numerous businesses and communicate patiently and effectively to drive out business requirements and needs.
o Once the business has been on-boarded to the Digital Main Street platform, walk through the on-line Digital Assessment and Recommendations with the business owner.
o Assist the business owner in identifying their first priorities and the first digital tools/technology they want to activate.
o Attend training, workshops and events related to Digital Main Streets.
• Activation/Implementation Services
o Activate and implement free, easy-to-use digital tools and technologies that support mainstreet businesses.
o Provide resources (training, articles, links, how-to guides) available through secondary sources that can help business owners learn more about a particular tool that has been activated, or subject matter of interest.
• Reporting and Feedback
o Complete field notes, enter data into the Digital Main Street online portal, and provide weekly reports and updates to the Director of Economic Development & Tourism Services and participating BIAs.
o Attend Team Meetings as set out by the Director of Economic Development & Tourism Services.
Position Requirements:
• Enrolled in full-time studies, or recently completed a two (2) year College Diploma in a related field.
• Two (2) years’ experience in a sales or marketing environment.
• Previous experience with online and offline marketing is considered a strong asset.
• Previous experience working with small businesses in BIAs is considered an asset.
• Experience with digital technologies for small business (website, social media, e-commerce, etc.).
• Exceptional project management skills with the ability to multi-task and handle multiple and conflicting priorities.
• Proven organizational and time management skills.
• Professional, proven customer service skills, well developed interpersonal, and communication skills.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, email and online collaboration software.
• Ability to manage and co-ordinate the work of team members working on the project.
• Ability to travel and work independently in various BIA’s and other business locations in St. Catharines.
• Valid Ontario Driver’s license, Class “G”, with a clean driving record.
• A demonstrated commitment to enhancing a safety culture.
Hourly Rate: $24.79 per hour
Hours of Work: Monday through Friday, 8:30AM – 4:30PM
How to Apply
Applications will be accepted online at www.stcatharines.ca/jobs. Please reference the recruitment number 2020-136 in your cover letter. Applications received any other way will not be accepted. The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.886 total views, 1 today
