Full-Time Front Desk Assistant (1 Position)
Job Description
Job Gym is currently assisting the Fort Erie School of Music for a full time Front Desk Assistant. Join our Award-Winning Music School, where your efforts are appreciated and make a difference in the lives of others! The winner of Reader’s Choice awards for four consecutive years, Fort Erie School of Music is looking for a personable and creative problem-solver to join our team. With over 250 students, and over 18 faculty members, Fort Erie School of Music provides an exciting and supportive working environment where your professionalism, initiative, and innovative solutions will be valued and appreciated. Music instrument playing or music education is not required or preferred. We are instead looking for dynamic individual excited to work in a growth-oriented company. LOTS of training and support will be available to the right candidate!
The person in this position will have outstanding customer service skills and a passion for helping others. They will be the face of our organization and assist with selling our music lessons to potential new students of all ages, assist with events and provide administrative support to the business. They must be available Monday to Friday from 2:00-8:30pm and Saturdays from 9am-3pm. Flexible working hours may be required as the business needs change.
Wage starts at $17.00 per hour with much room for growth and advancement as the business grows.
Job Duties:
- Fostering relationships with parents, students, and other staff to create a fun and welcoming environment
- Providing warm and upbeat customer service for our current students
- Communicating with music teachers
- Documenting and updating records based on interactions
- Developing and maintaining a knowledge base about how our music lessons work
- Managing student and teacher schedules and upcoming events such as recitals
- Answering phone calls, emails, and walk-in inquiries in a friendly and professional manner
- Selling our music lessons to potential new students and registering new students by processing paperwork
- Troubleshooting and resolving minor issues and concerns, ensuring customer satisfaction at all times
- Performing other related duties as required
Ideal Skills & Experience:
- An articulate, enthusiastic and warm personality
- A warm, enthusiastic phone demeanour. As we communicate with our students often by phone, we’re looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we’re looking for you!
- Excellent written and verbal skills
- Enjoy working with kids, parents, and creative adults, and watching them grow!
- An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position
- Take initiative to solve problems by finding creative solutions. Your perspective and work ethic helps your team achieve their goals.
- The ability to brainstorm with your fellow staff members and think quickly on your feet in a fast paced environment
- Excellent multi-tasking skills with the ability to work efficiently to complete projects on time
- Strong time management, organization skill and excellent attention to detail
- A great memory with the ability to remember many details
- Familiar with Google Drive, Word, Excel, Zoom and a typing speed of 70 wpm or higher for our high email volume
How to Apply
Interested and qualified candidates are invited to forward their resume to tracy@fesm.ca or work3@jhs-niagara.ca Please list the “Front Desk Assistant – Fort Erie” in the subject box of your email763 total views, 1 today
