Full-Time Front Desk Manager (1 Position)
Job Description
Job Gym is happy to support the Holiday Inn Express & Suites to recruit candidates for their brand new property in Welland!
What’s your passion? Whether you’re into cycling, wineries, golf, binge watching “Friends” or sampling your way through the Niagara Food Trail, at Holiday Inn Express & Suites, Welland , Ontario and JBT Hospitality INC, we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything
HOTEL OVERVIEW
Opening in June 2021, with its central location and convenient access to Youngs Sports Centre and area businesses and all of Niagara’s attractions, pet friendly, Holiday Inn Express & Suites Welland offers everything you need and nothing you don’t. Spacious, modern guestrooms and suites are well equipped with mini-fridge and microwave. Fuel your day right with breakfast proteins and cereals, with a wide choice of healthy options, unless you’re in vacation mode. Wi-Fi is included so you can work online, connect with friends or family back home, or just enjoy your favourite cat videos. Keep you pace with a fully equipped Fitness Centre and indoor pool. 24-hour Business Centre and Suite Shop, plus stylish meeting spaces make the hotel the obvious choice when GPS is set for Welland.
To learn more about us, please visit us at www.hiexpress.com/wellandon
POSTION OVERVIEW
Our Front Desk Manager acts as the face of our organization and is responsible for ensuring an exceptional experience from the moment a guest walks through the doors. They manage the reception area, hire, train, and supervise hotel front desk staff, interact with guests during check-in and throughout their stay, facilitate transactions, mitigate guest complaints, and compile occupancy reports and financial information.
Your day-to-day
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handle the front desk budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
A great benefit of this role is joining one of the world’s largest and most respected hotel brands, InterContinental Hotels Group – #greathotelsguestslove
If this sounds like you, come join our dynamic guest services team. At Holiday Inn Express & Suites, Welland and JBT Hospitality Group, we want to employ people that can be themselves, are passionate about winning and willing to consistently strive to build a highly rewarding career.
QUALIFICATIONS
- High school diploma or equivalent certification required; relevant post secondary is preferred
- At least 2 years of work experience in a similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills, and multitasking skills
- Friendly, outgoing personality
- Proficient bookkeeping skills, including experience with Microsoft Office
In return we’ll give you a competitive package. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. Please get in touch and tell us how you could bring your individual skills to our award winning hotel and JBT Hospitality INC.
APPLICATION DETAILS
We’re growing rapidly and opportunities abound for great people! Qualified applicants are invited to forward their resume and cover letter to Job Gym at work2@jhs-niagara.ca Please quote the job title in the subject line of your email.
If you have questions about this opportunity or need help applying, please contact Job Gym and a member of our team will be happy to assist you.
Welland: 905-732-7655
Fort Erie: 905-871-3932
St. Catharines: 905-682-8372
How to Apply
Qualified applicants are invited to forward their resume and cover letter to Job Gym at work2@jhs-niagara.ca Please quote the job title in the subject line of your email.1034 total views, 1 today
