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21 Jan 2021

Full-Time Guest Experience Supervisor (1 Position)

Safari Niagara – Posted by jobgym225 Fort Erie, Ontario, Canada

Job Description

SUMMARY

The Supervisor reports directly to the Guest Experience Manager.  He/She/They will oversee the day-to-day operations of either Admissions / Guest Service or Retail Shops.  He/She/They will be responsible for facilitating activity in his/her assigned area, providing guidance and assistance to front line staff, performing general office duties and ensure team members have the knowledge and the resources to be successful and productive in the workplace

In addition to the skills required for their assigned department, the Supervisor is also responsible for key Supervisory Skills:

  • Set up defined department (Admissions, Guest Services, Retail) in partnership with other Supervisors including cleaning up area, stocking supplies and preparing work stations
  • Test all programs and products to ensure everything is working as it should
  • Oversee day-to-day operations of assigned department, resolving issues quickly to ensure seamless delivery of services
  • Review schedules and work in collaboration with Manager to ensure proper coverage for all shifts, locations and events
  • Submit recommendations for consideration to enhance service delivery, training development and operations
  • Assign key responsibilities to staff on duty and review progress to ensure meeting location demands
  • Create, review and amend processes and procedures to optimize performances to meet obligations
  • Review and sign off on task lists, to ensure fair and equitable completion of duties
  • Maintain records and files reflecting all aspects of operations
  • Work in collaboration with Manager to promote and facilitate professional development
  • Work in collaboration with team and management to find solutions, address issues and brainstorm ways to enhance services offered
  • Champion the JOB WELL DONE program and the SERVICE EXCELLENCE campaign
  • Act as liaison to ensure effective lines of communication between Management and staff
  • Review and proof material to ensure it meets our high standards of quality service and products, making recommendations for change
  • Manage paper and electronic files as per department needs
  • Assess team member, making recommendations to capitalize on staff’s strengths and abilities and/or to train staff to develop their skills and confidence
  • Assist Manager in the development and implementation of training
  • Coordinate breaks, manage shifts and appoint early departures of staff during slower days
  • Restock supplies as per location; receive merchandise in retail and submit proper paperwork
  • Assist with opening and closing procedures for locations and park
  • Relay pertinent information for morning announcements including park, event, program and department updates
  • Trouble shoot issues re: POS System (Aluvii), debit machines, computer program and source out support via IT department
  • Proficient knowledge of and act as lead for radio calls / codes
  • Maintain lines of communication between staff, departments, supervisors and manager

SAFARI NIAGARA SERVICE PHILOSOPHY 

  • Exceed all expectations of the general public and on a regular basis all positions share responsibility with all staff in the overall upkeep and cleanliness of Safari Niagara property.
  • Staff report directly to their specific Department Manager or Supervisor but could be requested to perform a task by another Manager at any time.
  • Guest Service Excellence is expected from all positions in the Safari Niagara family. A great attitude, proper uniform, pleasant demeanour, professional representation, anticipating guest’s personal needs and offering assistance at all times.
  • Safari Niagara Expectations are that all team members arrive to work on time, ready to work and wearing a smile. 

LEADS

  • Retail
    • Gift Shop
    • Giraffe Deck
    • Koool Stop
  • Admissions
  • Guest Services

LEADS assume key supervisory duties in the absence of the Supervisor and maintain communication with Supervisors and Manager.

How to Apply

Please email you resume to: helliott@jhs-niagara.ca

Job Categories: Sales/Service. Job Types: Full-Time and Seasonal. Salaries: To be discussed.

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