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7 Feb 2023

Varies Hospitality & Tourism Job Fair – Attending Employer

Niagara City Cruises – Posted by jobgym225 Niagara Falls, Ontario, Canada

Job Description

Niagara City Cruises

Why City Experiences
City Experiences’ mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

Learn more about what we have to offer and how to begin your new career path with City Experiences!

AVAILABLE POSITIONS

GUEST EXPERIENCE CASHIER

POSITION SUMMARY
The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service. The cashier is also a product knowledge expert responsible for selling and upselling convenience products. The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk up guests in an efficient and informative manner.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Sells tickets from the ticket plaza, group booth, or kiosk stations in the upper landing area
  • Greets all guests pleasantly while efficiently accepting payments for ticket transactions including issuing change, receipts, refund (if applicable), and processing vouchers
  • Performs lifts of currency/funds from bank/workstation along with supervisor
  • Ensures kiosks are in working order; advises Guest Experience Supervisor of any issues
  • Upsells items to guests (including drink ticket offerings and night cruise tour options) that would best accompany the type of boat tour experience as part of every transaction
  • Responsible for all sales transactions from selling to cash reconciling in an accurate and timely fashion
  • Interfaces with Accounting for smooth ticketing procedures and cash handling responsibilities
  • Counts money in cash drawers at the beginning of shift to ensure that amounts are correct and that change amounts are adequate. Reconciles total payments received with total sales at end of shift
  • Fulfills sales protocol to maximize revenue opportunities through upsells and cross sales
  • Assists with managing lines, assisting with kiosk lines, queuing and boarding process when required
  • Scanning tickets at the upper funicular as required
  • Answers questions concerning fares, routes, schedules and gives out information with regards to Niagara Falls and other local attractions
  • Greets guests upon arriving
  • Follows Niagara Parks directives and Niagara City Cruises policies to ensure all passengers, guests and visitors to the area have an “amazing experience”
  • Responsible for stocking, replenishing and maintaining a clean, healthy and safe environment for guests and co-workers
  • Attends training, pre-shifts and departmental meetings as scheduled by management
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D or equivalent as recognized by the Ministry of Education
  • Minimum two (2) years’ working experience in a customer service/sales environment (preferably in hospitality)
  • Experience with POS cash system, cash handling and reconciling
  • Excellent organizational and troubleshooting skills
  • Good communication and customer engagement skills
  • Knowledge of another language in addition to English is preferred
  • The ability to successfully complete a criminal background check
  • Must be able to work all shifts including days, weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

COOK

The Cook is responsible for preparing food items such as appetizers, entrees, desserts and group buffets when required. Key areas of responsibility include preparing foods, operating kitchen equipment ranging from flat top, grill, deep fryers and range. The Cook is also responsible for portioning food, labeling items, maintaining a clean work area, discarding wastes and expired food, and managing inventories. Reporting to the Supervisor on duty, essential qualifications for this position are basic cooking skills, safety regulations knowledge, customer service, time management, and the ability to stand for long hours.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Responsible for the proper safe food handling and sanitation procedure in a timely manner in a fast-paced high-volume environment
  • Prepares menu items for roasting, broiling, grilling and sautéing
  • Portions food products prior to cooking according to standard portion sizes and recipes specifications
  • Maintains a clean and organized work area
  • Ability to prepare all food from raw to finished state, rotating of stock, receiving orders, and storing product
  • Follows recipes, portion control, and presentation specification as set by management
  • Restocks all items as needed throughout shift and clean/maintain station while practicing good safety and sanitation skills
  • Greets guest in a professional, friendly, and approachable manner
  • Cleans food preparation equipment, work areas and counters or tables
  • Exhibits a team approach, willing attitude, and a positive approach towards assisting fellow co-workers
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participate in health and safety in the workplace.
    Ability to work various shifts, including days, evenings, weekends and holidays
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in the employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • Minimum 1-2 years’ experience in Food and Beverage
  • Must have proven kitchen experience, including food preparation, food production in a short order cooking role
  • Culinary education and training required
  • Food Handlers Certification
  • Basic mathematical skills
  • Demonstrated food & beverage service skills
  • Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
  • Knowledge of another language in addition to English is preferred
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

DECKHAND

The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must. Schedule includes evenings, weekends and holidays.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Prepares vessels and floating docks (stages) for daily operations
  • Accountable for mooring lines during vessel maneuvers and alongside the dock
  • Watches for safety and security of passengers and crew
  • Performs safety functions as per the muster list, Safety Management System, and as otherwise assigned
  • Familiar with emergency gear, deck gear, and vessel emergency plans
  • Maintains clean workspaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts
  • Engages with passengers and answers questions regarding Niagara Falls and Niagara attractions
  • Participates in daily training talks and emergency drills
  • Assists with medical and security issues
  • Works on the land, floating docks (stages), and vessels
  • Assists with gangway positioning
  • Assists passenger embarkation and disembarkation
  • Role models safe working practices, good customer service and professional behaviour
  • Reports safety concerns and deficiencies regarding the vessel, stages or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager
  • Assists in vessel maintenance as required
  • Supports Facilities, F&B, Guest Experience, and all other departments as required
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • Relevant Marine Emergency Duties training certificate (training provided)
  • Fall Arrest Training an asset
  • Confined Space Training an asset
  • Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

ENVIRONMENTAL SERVICES AGENT

The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use and functioning properly. In the off-season year-round, they will assist with special projects as directed. Environmental Services Agent has heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Clean bathrooms regularly, including replenishing supplies such as towels, soap, and toilet paper; adhering to quality standards
  • Checks all garbage bins, emptying them when necessary
  • Sweeps, vacuums, mops; inside and outside locations
  • Opens and close offices, ticket booth, food service areas, carts and event centre by emptying trash, sweeping, vacuuming
  • Collects garbage and recycling on land and separates each accurately to individual compactors
  • Logs job duties and daily tasks as set forth in documentation requirements
  • Completes daily, monthly, and quarterly duties set forth for cleaning such as carpet and windows
  • Provides quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties
  • Communicates corrective and preventative actions to the Facilities Shift Manager promptly as it pertains to any operational system failure with respect to maintenance and facilities duties
  • Works effectively and efficiently with other staff to ensure job responsibilities are completed for the subsequent shift
  • Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis
  • Applies practices and policies communicated and taught in training classes, safety talks and modules to assure quality, environmental, and safety standards are met
  • Assists coworkers to accomplish necessary projects and tasks; works together as a team
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • Two (2) years cleaning experience preferred
  • Experience in a customer-oriented environment
  • Must be willing to work all shifts including days/evenings shifts including weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

FOOD, BEVERAGE & RETAIL COUNTER SERVER

The Food, Beverage & Retail Counter Server ensures that all guests of Niagara City Cruises are offered and receive prompt food, beverage and retail service on land and on water. The Counter Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean and appealing work environment. This position reports to the Food, Beverage & Retail Supervisors.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Greets guests in a polite and pleasant manner; answers questions regarding Niagara Falls and other local attractions
  • Takes and serves food and beverage orders in a timely manner in a fast-paced environment
  • Responsible for all sales transactions from selling food, beverage and retail items to cash reconciling in an accurate and timely fashion
  • Upsells items to guests that would best accompany the type of boat experience or food and beverage items they are purchasing (i.e. glow product with nighttime boat experience, novelty glass with beverage)
  • Expert knowledge of retail offerings, food and beverage menu items, and food ingredients
  • Executes all opening and closing activities which include stocking, replenishing, wiping, sweeping and other duties as required to maintain an appealing, hygienic, healthy and safe environment for staff and guests in their designated work areas
  • Counts money in cash drawers at the beginning of shift (sorts, counts currency and coins) to ensure that amounts are correct and that change amounts are adequate
  • Rotates food and beverage products by practicing first in and first out procedures
  • Advises Supervisor when food, beverage and/or retail stock is in need of replenishing
  • Checks I.D. on any guests ordering alcohol who look under 30 years old
  • Works as a team under stressful conditions during high volume business levels
  • Complies with Health & Safety standards, company and departmental policies and procedures and legislative requirements
  • Attends training and departmental meetings as scheduled by management
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Ability to work various shifts, including days, evenings, weekends and holidays
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • 1-2 years of serving experience in food and beverage preferred or customer service experience preferably in a hospitality environment
  • Smart Serve Certification
  • Proficiency in POS cash register, cash handling
  • Excellent communication and interpersonal skills
  • Strong organizational, multitasking, and troubleshooting skills in a fast-paced work environment
  • Familiar with Alcohol and Food regulations, laws and practices
  • Knowledge of another language in addition to English is preferred
  • A positive attitude and good work ethic
  • Must be able to work all shifts including days, weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 20 pounds (10 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

GUEST EXPERIENCE AMBASSADOR

The Guest Experience Ambassador is responsible for guiding and assisting with the flow of passengers from the upper and lower level areas. The Ambassador will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensure a safe and secure environment.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Scan tickets, distribute ponchos, count passengers and provide the count to Captains
  • Safely board guests onto elevators and funicular upon arrival and exit
  • Participates in the monitoring, removal and recycling of used ponchos to designated recycle area; operates compactor to recycle ponchos
  • Loads guests on to boat in a timely manner; ensures all strollers and wheelchairs are kept in secured location
  • Demonstrates a positive attitude and enjoys serving our guests in a fun and relaxing environment
  • Greets guests, assists with special needs and resolves any concerns within scope of reference, forwarding any issues requiring escalation to Supervisor
  • Assists with replenishment of supplies and stock
  • Maintains clean and safe work environment
  • Answers guest inquiries and provides information to assist them with making choices regarding shopping, dining, and sight seeing
  • Practices empowerment to solve a guest problem immediately and ensure guest satisfaction
  • Ability to respond in a professional and efficient manner to any emergency or safety situation
  • Attends mandatory training classes and department meetings as scheduled by department management. Participates in set daily training talks, pre-shift and applies learning to job specifications
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts
  • Understands all policies and procedures relating to the employee’s role within the company
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D or equivalent as recognized by the Ministry of Education
  • Minimum two (2) years working experience in a customer service environment (preferably in hospitality/tourism)
  • Excellent organizational and troubleshooting skills
  • Good communication and customer engagement skills
  • Knowledge of another language in addition to English is preferred
  • Must be able to work all shifts including days, weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

SAFETY SERVICES (SECURITY) TEAM MEMBER

In this challenging position, the Safety Services Team Member will perform a wide variety of tasks to ensure a maximum level of protection, safety and comfort to both guests and staff visiting / working at Niagara City Cruises. The Safety Services Team Member is predominately at entry points screening and providing the highest degree of customer service in all situations and interactions including orderly crowd control. The Safety Services Team Member will also assist the first responder in all incidents and emergencies on Niagara City Cruises Properties and as needed on the vessels.

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Ensures safety and security for guests and employees, assesses behaviour, identifies suspicious activity and potential threats and responds according to standards set forth by management and established processes in the company emergency, security, and safety plans
  • Provides instructions and information for guests who have needs, questions and concerns and/or are in unauthorized or restricted access areas
  • Communicates drop off and pick up policies with 3rd party service representatives such as bus drivers transporting groups, vendors, etc.
  • Assists guests into various lines, e.g., tickets, scanners, photos, gate when necessary
  • Provides detailed reports as required by management, such as daily shift logs to shift duty book, general occurrence reports, and customer concerns or issues
  • Carries out regular foot patrols, vehicle and screening assignments of Niagara City Cruises properties
  • Physically checks all property points to ensure doors, gates, and restricted areas are secure and monitored at all times including CCTV monitoring
  • Answers and assists with all questions and inquiries posed by guests
  • Assures safety and security procedures are followed at all times
  • Resolves guest complaints and discrepancies appropriately
  • Responds and assists with medical, emergency, or security threats on Niagara City Cruises properties effectively, promptly, and in line with standards in a professional manner
  • Maintains a clean, safe, and orderly work environment
  • Sets an example at all times of excellent guest service, professional appearance, and positive attitude
  • Maintains good relationships with all employees of Niagara City Cruises, partners, and vendors
  • Actively participates in all training programs and applies the standards to practice
  • Adheres to all health and safety regulations
  • Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job.
  • Actively participates in health and safety in the workplace
  • Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
  • Reports to work on time and for all scheduled shifts.
  • Understands all Niagara City Cruises policies and procedures relating to the employee’s role within the company.
  • Maintains any applicable licenses and certifications
  • Completes any other duties as assigned

REQUIREMENTS & QUALIFICATIONS

  • O.S.S.D or equivalent as recognized by the Ontario Ministry of Education
  • Minimum two (2) years working experience in a customer service and sales environment, preferably in a hospitality environment
  • Minimum six (6) months security industry experience preferred
  • Minimum of Standard First Aid & CPR – Level C
  • Ability to remain calm and perform duties under stressful conditions, including experience in conflict resolution
  • Good written and verbal communication and customer engagement skills
  • Training in the use-of-force and verbal de-escalation is an asset
  • Knowledge of another language in addition to English would be considered an asset
  • Must be willing to work all shifts including days/evenings/overnight shifts including weekends and holidays
  • Ability to walk, stand and work in all types of weather conditions for extended periods
  • Ability to continually and repeatedly perform functions indoors and outside
  • Must be willing to work all shifts including days/evenings/overnight shifts including weekends and holidays
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

EQUAL OPPORTUNITY EMPLOYER
City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

How to Apply

Interested in any of these positions? Please join us on Thursday February 23rd, between 1-6pm for the Hospitality and Tourism Industry Job Fair! For more details and to register, visit https://www.jobgym.com/job-fairs/hospitality-and-tourism-job-fair/ or call 905-732-7655/905-871-3932

Job Categories: Art/Culture/Recreation/Sport. Job Types: Varies. Salaries: To be negotiated.

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