Job Description

SAFARI NIAGARA

Safari Niagara job postings offer an experience like no other. Positions which come available at various times throughout the season, include grounds maintenance, admissions and customer service, retail sales, food services, tram driver, animal care assistants and educational counsellors.

Our Vision: At Safari Niagara we strive to educate people of all ages and abilities about wildlife conservation.

Our Mission Statement: At Safari Niagara, our goal is to bring you and your family a one-on-one connection with nature. We invite you to see the animals up close and get to know them. In this way, children of all ages can explore how we are all part of nature…and where we fit in. It is hoped that Safari Niagara will inspire future conservationists and nature-lovers by bringing them into a new environment.

AVAILABLE POSITIONS

ACCOUNTANT ASSISTANT

The role of the Accountant Assistant will last over four months, for the duration of the semester, fulfilling all required Co-op hours. They will report to the Accounting Clerk and the Executive Management team. The Accountant Assistant will assist the Accounting Clerk in all accounting duties during the off-season and operational season for Safari Niagara. The main responsibilities of the Accountant Assistant are cash handling, balancing, reconciling, recording, and paying invoices. The Accounting Assistant will be accountable for all cash floats, creating cash safes for departmental managers, and fulfilling all petty cash requests. Lastly, the Accounting Assistant will work directly with the HR and Events Coordinator in the onboarding of all 150+ employees for the operational season, ensuring their information is input into Computime and Ceridian for their payment, and reconciling all hours worked each pay period.

Relational Compensation

• Learn to work with a group of high-level managers in a business setting
• Work in a high-paced environment, with multiple areas of accountability and learn to prioritize multiple responsibilities
• Work in a position that allows for experience in all areas of accounting
• Experience working in an accounting department responsible for 150+ employees
• Inclusion in the entirety of the Accounting Clerks position, gaining a well-rounded perspective of all duties and responsibilities of an accounting position in a medium enterprise

Core Competencies

• Customer Focus
• Communication and Problem Solving
• Manage Energy & Stress
• Accountability and Dependability
• Team-Work
• Ethics and Integrity
• Health and Safety

Job Duties

• Creating and Balancing Safe Contents
• Allocate money to all safes before the opening of the park
• Communicate the safe balancing to all managers and hold them accountable to balance safe weekly and report any discrepancies to the Accounting Clerk
• Balance the office and petty cash safe as required, when it is accessed

Cash Counting

• Count all cash in the morning, reconciling with the POS system Aluvii to ensure all cash received matches reports
• Communicate any discrepancies with management to find solutions
• Complete, date and accurately file all supporting documentation slips for cash counting
• Ensure all relevant safes are reconciled at the end of counting
• Create 40+ cash floats for use of managers
• Deposit all excess cash in the appropriate safe with the appropriate paperwork

Cash Floats

• Allocate the appropriate cash floats to managers daily
• Hold managers accountable for returning cash bags regularly, with all relevant receipts and details inside the cash bag

Pick Up and Deposit Cash

• Pick up any petty cash request from the bank as needed
• Deposit cash at the bank with the appropriate slips

Petty Cash

• Stay up to date on the requirement of Petty Cash Request for the Administration Office and all managers
• Ensure the office safe is always stocked with Petty Cash for office and managerial use
• Hold managers accountable for reconciling their Petty Cash
• Ensure the office Petty Cash float is balanced each time it is accessed

Onboarding Employees

• Work with the HR and Events Coordinator and the Accounting Clerk to input all employees into Ceridian, Computime, and time clocks to ensure correct payment
• Assist managers and Accounting Clerks in correcting all hours worked for employees each pay period
• Hold managers accountable for filing the correct hours owed to employees if required
• Ensure all employees have downloaded and are successfully using Ceridian

Payables

• File all invoices on orders and shipments from all departments in Safari Niagara
• Record and organize all invoices
• Input all invoices into SAGE and update when they are paid
• Compile all monthly invoices and all relevant and requested paperwork and submit them to the executive manager for sign-off
• Complete all payables by the specified date, and file them in the proper locations

Requirements

• Health and Safety competencies to ensure proper execution of roles
• Able to prioritize duties for seamless execution
• Ability to stand and sit for extended periods
• First Aid, CPR-C and Workplace Health and Safety certification are considered an asset

Work Conditions

• Work in various weather conditions, indoor/outdoor
• Lifting or moving up to 50lbs
• Sitting for long periods

CENTRAL STORES OPERATOR

Central Stores Operator will ensure the smooth day-to-day operations of the Food Services division by receiving all shipment goods associated with Food Services. This person must deliver all requested items associated with food services to the five food locations; Meremebe, Red Parrot, Rowdy Rhino, Funky Monkey and Food Zone; as well as the snacks areas; Koool Stop and Gift Shop.  As this individual is regularly travelling through the park, they must be aware of all park locations, activities, and offerings as to accurately answer guest questions. Must be outgoing and enjoy working with the public and possess the ability to adapt to changing weather. Shipping and receiving experience are considered an asset as well as a previous customer’s service experience.

Core Competencies

• Customer Focus
• Communication and Problem Solving
• Manage Energy & Stress
• Accountability and Dependability
• Team-Work
• Operating motor vehicles like golf carts
• Ethics and Integrity
• Health and Safety

Job Duties

• Receive and store all goods associated with F&B operation of the park, ensuring that the highest level of food safety is practiced at all times (FIFO etc.…)
• Process all internal requisition forms and deliver them to the specified location before the location opens
• Drop all copies of packing slips, internal invoices, and requisition forms to the F&B manager at the end of each shift
• Perform spot checks on all product that is delivered and reports any discrepancies to management
• Execute daily opening, closing, and cleaning duties to maintain efficient operations
• Maintain general cleanliness of areas for orderly performance
• Accepts any added responsibilities that may be asked throughout their employment with Safari Niagara to support other departmental initiatives
• Awareness about park layout, locations, offerings, events and showtimes to accurately answer guests’ questions

Requirements

• Outgoing and personable as to foster relationships with the Food Services employees
• Health and Safety competencies to ensure proper execution of roles
• Accountability and integrity
• Able to prioritize duties for seamless execution
• Ability to strategize to get duties done, given traffic and weather concerns or changes
• Available to work evenings, weekends, and holidays
• Ability to stand and sit for extended periods of time
• First Aid, CPR-C, Safe Food Handling, and Workplace Health and Safety certification are considered an asset

Work Conditions

• Manual dexterity required to use tools and operate equipment
• Work in various weather conditions, indoor/outdoor
• Lifting or moving up to 50lbs
• Kitchen non-slip shoes
• Relevant Personal Protective Equipment (gloves and masks)

FOOD SERVICE COOK

The Food Service Cook will ensure smooth day-to-day operations of the foodservice division. Efficient operations will be supported by quickly preparing and delivering quality food for guest orders, maintaining clean areas, and a safe environment. This person must always prepare and store food as outlined under the safe food handling regulations. This person may work at any of the designated food areas including; Merembe, Funky Monkey, Red Parrot, and Rowdy Rhino. This person must learn and stay up-to-date with the menu offerings art each location, as to efficiently prepare all dishes. This position will provide an excellent guest experience to all Safari Niagara patrons, and accurately answering any guest questions.

Core Competencies

• Customer Focus
• Quality Orientation, Coach and Training
• Communication and Problem Solving
• Manage Energy & Stress
• Accountability and Dependability
• Team-Work
• Operating Equipment
• Ethics and Integrity
• Health and Safety
• Safe Food Handling

Job Duties

• Follows recipe specifications to ensure quality in each service
• Possess basic food knowledge for a smooth transition into the role
• Prepares food for Safari Niagara’s staff and customers, according to specification, promptly to efficiently serve consumers
• Maintains a high level of food safety at all times to ensure safety and maintenance of regulations
• Maintains health and safety of their designated food service location
• Execute daily opening, closing, and cleaning duties to ensure smooth transitions and organization
• Ensure proper rotation of all food using the FIFO system, including labelling and dating to follow the regulation of food service duties
• Assist in preparation of food for all corporate gatherings and events in an efficient manner, with emphasis on quality and safety
• Keep up-to-date with food locations and offerings for cross-training at different Food locations in the park
• Awareness of park locations, offerings, and activities to answer any guest questions
• Accepts any added responsibilities that may be asked throughout employment at Safari Niagara to support other departments

Requirements

• Preference is given to individuals with prior guest service experience, including cashier experience, retail experience, and other interactions with the general public
• Preference is given to those with cooking experience and/or enrollment in a culinary program
• Possess basic food knowledge for a smooth transition into the role
• Outgoing and personable as to foster relationships with the Food Services employees
• Health and Safety competencies to ensure proper execution of roles
• Accountability and integrity
• Able to prioritize duties for seamless execution
• Ability to strategize to get duties done, given traffic and weather concerns or changes
• Available to work evenings, weekends, and holidays
• Ability to stand for extended periods of time, especially in hot kitchen areas
• Adhere to safety precautions while executing duties, to avoid injury in the kitchen
• First Aid, CPR-C, Safe Food Handling, Smart Serve and Workplace Health and Safety certification are considered an asset

Work Conditions

• Manual dexterity required to use tools and operate equipment
• Work in various weather conditions, indoor/outdoor
• Lifting or moving up to 50lbs
• Non-slip kitchen shoes
• Availability to work evenings, weekends, holidays as required
• High pressure, fast-paced environment
• Ability to sit or stand for extended periods of time

GUEST EXPERIENCE SUPERVISOR

The Guest Experience (GE) Supervisor will oversee the day-to-day operations of either Admissions / Guest Service or Retail Shops. They will be responsible for facilitating activity in their assigned area, providing guidance and assistance to front-line staff, performing general office duties and ensuring team members have the knowledge and the resources to be successful and productive in the workplace.

Core Competencies

• Supervision (Coaching and Training)
• Guest Experience Focus
• Communication and Problem Solving
• Accountability and Dependability
• Collaboration and Team-Work
• Ethics and Integrity
• Flexibility
• Computer Literate (Advanced)
• Cash Handling
• Self Management

Job Duties

• Set up defined department (Admissions, Guest Services, Retail) in partnership with other Supervisors including cleaning up the area, stocking supplies and preparing work stations
• Test all programs and products to ensure everything is working as it should
• Oversee day-to-day operations of the assigned department, resolving issues quickly to ensure seamless delivery of services
• Review schedules and work in collaboration with Manager to ensure proper coverage for all shifts, locations and events
• Submit recommendations for consideration to enhance service delivery, training development and operations
• Assign key responsibilities to staff on duty and review progress to ensure meeting location demands
• Create, review and amend processes and procedures to optimize performances to meet obligations
• Maintain records and files reflecting all aspects of operations
• Work in collaboration with Manager to promote and facilitate professional development
• Work in collaboration with team and management to find solutions, address issues and brainstorm ways to enhance services offered
• Champion the JOB WELL DONE program and the SERVICE EXCELLENCE campaign
• Act as liaison to ensure effective lines of communication between management and staff
• Review and proof material to ensure it meets our high standards of quality service and products, making recommendations for change
• Manage paper and electronic files as per departmental needs
• Assess team members, making recommendations to capitalize on staff’s strengths and abilities and/or to train staff to develop their skills and confidence
• Assist Manager in the development and implementation of training
• Coordinate breaks, manage shifts and appoint early departures of staff during slower days
• Restock supplies as per location; receive the merchandise in retail and submit the proper paperwork
• Assist with opening and closing procedures for GE front gate including front gate
• Relay pertinent information for morning announcements including park, event, program and department updates
• Troubleshoot issues re: Guests, IT and overall GE Operations
• POS System (Aluvii), debit machines, computer program and source out support via IT department
• Proficient knowledge of and act as lead for radio calls/codes
• Maintain lines of communication between staff, departments, supervisors and manager

NOTE:   See other GE Job Description that pertain to day-to-day operations

• Admissions Associate
• Guest Service Agent
• Retail Cashier

Requirements

• Highschool diploma
• Cash handling experience
• Proficiency with IT and POS systems
• Preference for guest service and/or supervisory experience
• Certification in WHMIS, Worker Health and Safety is considered an asset

Work Conditions

• Work in various weather conditions, indoor/outdoor
• Lifting or moving up to 50lbs
• Sitting and standing for extended periods

LEADS

• Retail
  • Gift Shop
  • Koool Stop
  • Giraffe Deck
  • Hippo Deck
  • Budgie House
• Admissions
• Guest Services

LEADS assume key supervisory duties in the absence of the Supervisor and maintain communication with Supervisors and Manager.

GUEST SERVICE AGENTS

Guest Service Agents report directly to Guest Service Supervisor and in turn, the Guest Experience Supervisor(s) and Guest Experience Manager as well as work in partnership with the Business Development Coordinator.  They will be responsible for processing memberships, and bookings, facilitating groups and Behind the Scenes Experiences, as well as oversee rentals and sales at their site.  They may be required to assist with Admissions as well as Hospitality.

Core Competencies

• Guest Experience Focus
• Communication and Problem Solving
• Accountability and Dependability
• Collaboration and Team-Work
• Ethics and Integrity
• Flexibility
• Computer Literate (Advanced)
• Social Media
• Cash Handling
• Self Management

Job Duties

Guest Management Skills

• Handle all incoming inquiries through phone, Facebook, Instagram and email
• Resolve guest complaints by providing corrective action and/or elevate concerns if warranted
• Process and facilitate groups and forward financial and attendance reports to key personnel
• Admit guests as per Will Call protocol
• Manage lost and found as per protocol
• Manage supply, preparation, sales, reports and funds of Wagons and Inflatables
• Prepare signs and reports using MS Excel and MS Word
• Print reports, signs, program materials and maps as per park, event or program needs
• Sell additional services by recognizing opportunities to up-sell accounts, explaining new features

Guest Service Skills 

• Provide guests with a welcoming experience that is consistent with Safari Niagara high standard of customer service (this training should include, friendly, smile, engaging)
• Admit guests promptly, answering their questions and providing information and updates
• Provide exceptional customer service via in person, over the phone, through email and/or on Facebook
• Address concerns and refer guests to the proper source(s) of information and/or key personnel for resolution
• Interact with guests to engage them in activities and events, to ensure a positive holistic experience
• Promote services, activities and attractions within the park to raise guest’s awareness and participation
• Solicit customer feedback regarding their experience and respond appropriately in ‘real-time.’
• Monitor guests and assist as needed and call for additional support if required

Interpersonal Skills:

• Work collaboratively within a team environment with all levels of the company organization
• Provide staff support, mutual respect, problem-solving, and service excellence
• Work in partnership with other departments, ensuring a holistic approach to customer satisfaction
• Address customer comments/inquiries in a timely, positive manner and take corrective action
• Welcome suppliers, vendors and service providers and direct them to the proper personnel/channels
• Track and relay IT issues to the appropriate personnel to ensure effective system maintenance
• Communicate effectively and respectfully to colleagues and customers alike to ensure understanding
• Promote Job Well Done program to engage guest’s and employee’s participation
• Assist with the training of new employees and offer assistance, guidance and support

Computer and Administrative Skills:

• Set up computer desktop at the beginning of the shift for quick admission processing
• Process day passes (tickets) and memberships for admission into the park (POS System)
• Search and gather information via the internet from various sources to access and relay information
• Use scheduling app (SLING) to access schedule, offer/request shifts and read announcements
• Use text messaging and/or email for effective communication
• Redeem, troubleshoot and track voucher issues and submit unresolve vouchers to Manager
• Create and/or update documents and signs as needed using MS Word
• Track information in excel for documenting, tracking and bookkeeping purposes

Cash Handling Skills

• Use and troubleshoot POS System (Aluvii) and debit machines to process payments and refunds
• Process payments applying all applicable discounts using debit, credit and cash sales
• Double-check floats and sign off on float sheet and prepare cash drawers at beginning of a shift
• Refill debit and register printers with rolls as needed
• Prepare and drop off deposit floats, using the buddy system to ensure safety and accountability
• Process refunds (with Supervisor / Manager) with completed refund sheet and submit with deposits
• Count and disburse change to customers to ensure accurate float counts and cash balances
• Submit a daily wristband count and drop off deposits at end of shift

Housekeeping Skills

• Complete daily task list in collaboration with team
• Setup each station for the next day including wristbands kit, sales kit and supplies
• Wipe down and sanitize work area including computers and accessories

• Maintain cleanliness of the building and the park in general, calling on Operations for assistance
• Assist Guest Services with bringing in, cleaning and sanitizing the wagons
• Run errands to pick up or deliver items between locations within the park
• Perform other duties as requested by leads, supervisors and/or managers deemed necessary

Health and Safety Skills

• Ensure adherence to company policies and other directives expressed by Management Team and owners of Safari Niagara as outlined by our online Employee Portal
• Follow proper radio protocol to ensure effective communication, especially during codes
• Respond to codes, informing all parties concerned of actions required and updates
• Ensure guests adhere to current COVID-19 precautions as per provincial and municipal guidelines

 Requirements

• Preference for cash handling experience
• Proficiency with IT and POS systems
• Preference for customer service including previous POS / Guest Service experience
• Proficiency in Word, Excel, and on social media platforms
• Certification in WHMIS, Worker Health and Safety is considered an asset

Work Conditions

• Lifting or moving up to 50lbs
• Sitting and standing for extended periods

• Must be able to withstand extreme heat / extreme cold pending season of employment
• Must be able to be withstand environmental considerations such as allergens and sun exposure

HORTICULTURIST

The Horticulturist position will take place over the semester and fulfill all required co-op hours. This position directly reports to the Nursery and Greenhouse Manager and will assist them with their duties, including opening and closing the Nursery and Greenhouse, training staff in the Nursery and Greenhouse departments, and aiding with all daily duties relating to POS functions and sales. The Horticulturist will provide customers with advice on all Nursery and Greenhouse products including soils, fertilizers, perennials, annuals, topicals, vegetables and trees. This position will address all customers concerns and complaints with a positive attitude that reflects our company culture. The Horticulturist will merchandise all products and upsell products to increase sales volume. The Horticulturist will gain expertise in the field by working alongside the Nursery and Greenhouse Manager and overseeing all related horticultural operations.

Relational Compensation

• Learn to work with a group of high-level managers in a business setting
• Work in a high-paced environment, with multiple areas of accountability and learn to prioritize multiple responsibilities
• Work in a position that allows for experience in all areas of horticulture sales, products, and retail
• Experience working in an environment with high traffic, a large number of consumers, and a high volume of product
• Inclusion in most managerial processes, as an assistant to the Nursery and Greenhouse Manager

Core Competencies

• Teamwork and Leadership
• Customer Service and Communication
• Product Knowledge
• Decision Making
• Planning and Organizing
• Problem Solving
• Multitasking
• Accountability
• Reliability

Job Duties

Corporate Vision and Strategy

• Promote overall company vision and values in all interactions
• Ensure the goals and objectives are met
• Meet regularly with the Nursery Manager to discuss concerns and responsibilities
• Ensure company policies are communicated to and reflected by all employees

Staffing and Training

• Liaise with the manager to ensure adequate staffing levels for seasonal changes
• Ensure quality training for all personnel in entry-level and lead positions; including representing company culture, knowledge, customer service, and sales methods
• Promote a positive environment through training, performance management, and mentorship

Nursery and Greenhouse Management

• Participate, oversee and improve the daily functions of the Nursery and Greenhouse
• Execute daily, weekly, and monthly checklist responsibilities to ensure smooth operations
• Make decisions and find solutions in a way that reflects our company vision and values
• Assist with the daily responsibilities in the Nursery and Retail, including POS functions, sales, returns, and voids
• Optimize sales through upselling and add-on techniques
• Provide advice on products like soils, fertilizers, perennials, annuals, topicals, vegetables, and trees
• Ensure adequate stock levels in the Nursery and Greenhouse
• Participate in the merchandising of products in the Nursery

Requirements

• Outgoing and personable as to foster relationships with colleagues
• Health and Safety competencies to ensure proper execution of roles
• Accountability and integrity
• Able to prioritize duties for seamless execution
• Ability to strategize to get duties done, given traffic and weather concerns or changes
• First Aid and Workplace Health and Safety certification are considered an asset

Work Conditions

• Manual dexterity
• Work in various weather conditions, indoor/outdoor
• Lifting or moving up to 50 lbs
• Fast-paced environment

FARM ATTENDANT

As a member of Safari Niagara’s team, the Papa Steve’s Farm Attendant/Budgie House Attendant must possess a commitment to deliver outstanding quality and results providing personal accountability in all their actions as a representative of Safari Niagara. This position regularly interacts with the public, and must possess accurate knowledge of all Papa Seve’s Farm animals as well as the budgies, and field any questions from customers concerning animals, zoo activities and locations. These individuals need prioritization skills, as to complete daily cleaning tasks, feedings and other animal husbandries while interacting with the public and ensuring smooth inflow and outflow from Papa Steve’s Farm/ Budgie House. Health and safety must be a priority for this person, as they need to keep a watchful eye on all persons interacting with the animals, to ensure the safety of patrons and animals alike.

Core Competencies

• Customer Focus
• Quality Orientation, Coach and Training
• Communication and Problem Solving
• Accountability and Dependability
• Team-Work
• Operating Equipment
• Ethics and Integrity
• Health, Safety and Biosecurity
• Extensive knowledge in animal husbandry, behaviour and conservation
• Patience
• Self Management
• Record Keeping
• Independent Research

Job Duties

• Ensure consistent compliance with Safari Niagara Animal Care and Welfare policy at all times
• Possess a thorough understanding of all species and their husbandries within the Farm and the budgie house
• Possess an affable mannerism throughout the day
• Possess the ability to perform daily husbandries required for each of the animals in these areas on any given day according to the standards of the Animal Care Manager, PAWS, ZAA and CAZA.
• Report any indifference to the Area Lead Keeper
• Work closely with all Team Members and the Area Lead Keeper
• Provide weekly reports to the Lead Keeper on enclosure integrity, animal indifference and all other related issues
• Create implement regular enrichments for the animals with the Farm.
• Work according to policy and wear proper attire at the start of every shift
• Be open and accept any additional changes and protocols associated with the petting zoo
• Bring forth new ideas, issues or challenges for the betterment of the position as well as staff and animals in their care to the attention of the Area Keeper or Management

Requirements

• Must possess a certificate or diploma at the Community College level in an animal-related course of study or the equivalent training and experience
• Must possess a minimum of 2 years of Keeping experience working in a zoological collection or related field
• Comprehension of animal welfare protocol and reasoning for protective measures
• Respect for animals and their comfort and welfare
• Certification in WHMIS and Workplace Health and Safety is considered an asset

Work Conditions

• Work in various weather conditions, indoor/outdoor, year-round and holidays
• Standing for long periods
• Bending for long periods
• Vigorous physical labour
• Lifting or moving up to 50lbs
• Safety boots and PPE

How to Apply

Interested in any of these positions? Please join us on Thursday February 23rd, between 1-6pm for the Hospitality and Tourism Industry Job Fair! For more details and to register, visit https://www.jobgym.com/job-fairs/hospitality-and-tourism-job-fair/ or call 905-732-7655/905-871-3932

Job Categories: Art/Culture/Recreation/Sport. Job Types: Varies. Salaries: To be discussed.

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