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4 Aug 2021

Full-Time Housekeeping Supervisor (1 Position)

Americana Resort Inc. – Posted by Americana Niagara Falls, Ontario, Canada

Job Description

  • Take a lead role in overseeing the daily operations of the housekeeping department and team.
  • Assist the Housekeeping Manager with creating, monitoring and adjusting the housekeeping schedule.
  • Work closely with the housekeeping team members to coach, motivate and engage while ensuring tasks are assigned and completed in a timely fashion.
  • Performs personnel procedures including but not limited to daily time approvals, assignment of work tasks and assignments, resolving employee concerns and conflicts, and corrective counseling as required in a timely, competitive and fair manner.
  • Perform administrative duties including but not limited to emailing weekly schedule, inventory, responding to emails in a timely and courteous manner, etc.
  • Ensure agreed standards of cleanliness and hygiene are maintained in all guest rooms and public/common areas.
  • Organize the day to day work requirements and set required standards against which work will be checked.
  • Conduct pre and post shift meetings as required.
  • Ensure that special requests from guests are carried out in a timely and cost-effective manner.
  • Ensure that any complaints or feedback from team members and guests are dealt with in a professional, timely and cost-effective manner.
  • Ensure that office, supply areas, and carts and materials are kept clean and organized at all times.
  • Work with the Housekeeping Manager in training new Housekeeping and Laundry team members.
  • Liaise with relevant departments to ensure that guest expectations are consistently being met and where possible exceeded.
  • Complete room checks as assigned in a thorough and timely manner.
  • Collect assigned rooms and other duties as required.
  • Turn over any lost and found items upon discovery to the Housekeeper Manager.
  • Ensure a pleasant and courteous manner to guests and fellow team members at all times.
  • Perform the duties of a Room Attendant as required from time to time.
  • Perform the duties of a Laundry Attendant as required from time to time.
  • Be available and understand that evenings, weekends and holidays are an integral component of the position.
  • All other duties as assigned by Housekeeping Manager.

Professional Qualifications:

  • Completion of Secondary School
  • Basic literacy in English
  • Must have previous lead experience
  • Must be computer proficient
  • Previous Opera experience preferred

Personal Qualities:

  • Capable of prioritizing work and handling a variety of tasks
  • Detail-oriented

Physical Requirements:

  • Some lifting required
  • Required to have good physical stamina
  • Standing and walking through the majority of the shift

How to Apply

Please apply to

Job Categories: Sales/Service. Job Types: Full-Time. Salaries: To be determined.

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