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14 Sep 2020

Part-Time Information Associate – Children’s Services Temporary (1 Position)

City of Welland – Public Library – Posted by jobgym225 –  Welland, Ontario, Canada

Job Description

Requirements:

  • College Diploma. (E.C.E Certification an asset) Undergraduate Degree or Library Technician’s Diploma preferred
  • At least two (2) years of related experience
  • Familiarity with children’s literature and resources
  • Strong knowledge and comfort with programming techniques for children and youth
  • Exceptional customer service skills
  • Ability to effectively and courteously communicate and interact with customers and staff members who request information and services
  • Excellent verbal, listening, and written communication skills; ability to understand and be understood by individuals and groups at all levels and abilities within the library
  • Ability to make independent decisions based on good business practices and a thorough knowledge library policies and procedures
  • Demonstrated computer competencies in various computer applications including Windows, email and Microsoft Office
  • Ability to establish and maintain harmonious relations with the staff and public
  • Ability to problem-solve in an effective manner; ability to exercise sound judgement when dealing with patrons
  • Ability to handle cash transactions accurately and appropriately
  • Ability to follow established routines with accuracy and attention to detail
  • Requirement for shift work, including evenings and weekends
  • Working knowledge of the French language is an asset

Duties:

  • Develops and conducts library programs, class visits and outreach activities for children and youth as required
  • Assists in program analysis and evaluation
  • Provides friendly and courteous service to customers
  • Analyzes customer inquiries and provides requested information at the first point of contact
  • Responds quickly and effectively to reference and reader’s advisory questions in person, on the telephone and electronically through email. Uses print materials, databases and online resources to meet customer needs as appropriate
  • Maintains the confidentiality of patron information, records and requests
  • Registers new borrowers and completes circulation transactions in an automated environment. Places, retrieves and notifies patrons about holds and renews library materials for users
  • Communicates and interprets Welland Public Library policies and procedures to staff and the public. Resolves issues independently when possible and refers more challenging problems to the supervisor
  • Assists customers with library equipment including Internet workstations, printing, photocopying, word processing, and microfilm readers
  • Assists customers in the use of new technology and social media
  • Performs basic equipment maintenance and troubleshooting to resolve routine hardware and software problems
  • Assists in collection development processes, including selection and deselection of materials
  • Attends staff meetings and training sessions
  • Stays abreast of new books, technologies, library resources and search tools to assist customers
  • Follows safe work practices and procedures in support of Welland Public Library’s Health and Safety policy
  • Performs other duties as required

Wage:
$21.85-26.19

How to Apply

Please e-mail your resume to hr@welland.ca

Job Categories: Sales/Service. Job Types: Part-Time.

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