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24 Jun 2021

Part-Time Maître D (1 Position)

Royal Henley Retirement Community – Posted by jobgym225 St. Catharines, Ontario, Canada

Job Description

Reports To: Executive Chef / Sous Chef/ Maître D’

Job Summary:

In the absence of the full time Maitre D. The incumbent is responsible for coordinating dining service functions to provide residents, guests and visitors with a memorable dining experience, including service quality, dining room setup, cleanliness and delivery of meals in compliance with the resident dietary needs, expectations, relevant legislative/regulatory requirements, and Company policies and procedures.

Job Duties:

  • Ensure all residents and guests are greeted and welcomed in a friendly manner and their questions are answered as required; become familiar with resident preferences.
  • Attend to customer complaints in a professional manner and refer to the Executive Chef/ Maitre D as required.
  • Coordinate guest reservations and work closely with the Marketing department to ensure potential residents are invited to have a meal and enjoy their dining experience.
  • Participates in residents’ food council meetings.
  • Works as part of the team to take resident census, seat residents/guests, serve beverages and help clear table to ensure timely turnaround time.
  • Consults with Care team to ensure special requests/diets are served to the appropriate residents.
  • Enforce and adhere to all appropriate workplace regulations, compliances, and legislation regarding health and safety, food preparation standards, and Company policies and procedures.
  • Enforce the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.
  • Conduct employee training, ensuring that all applicable compliance requirements are met.
  • Coordinate staff activities by scheduling work assignments, setting priorities, and delegating work accordingly; maintain shift schedules to ensure sufficient employee coverage.
  • Attend staff meetings and mandatory training as required.
  • Performs Server job duties as required.
  • Other duties as assigned.

Performance Requirements:

  • Continuously follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
  • Demonstrate the ability to interact effectively within the team, suppliers, residents and families as well as external service resources.
  • Demonstrated ability to plan & organize workload.
  • Ability to remain calm and poised in urgent situations.
  • Ability to guide and motivate employees.

Knowledge & Skills Requirements:

  • High School (GED), or equivalent combination of education and experience.
  • Previous restaurant serving experience.
  • Experience with coaching and training employees preferred.
  • Safe Food Handling and Smart Serve Certificates an asset.
  • Computer literacy.
  • Sound English communication skills, both oral and written.

Working Conditions:

  • Hours of work include the off days, vacation days and sick days
  • Frequently lift up to 35 lbs.; occasionally pull up to 50 lbs.
  • Bend, kneel, and work with arms raised for at least 3 hours per day.
  • Walk and stand on a variety of surfaces for at least 3 hours per day

How to Apply

** Interested applicants please submit resumes to Executive Chef via email: executivechef@royalhenley.com or fax # 905-935-1805**

Job Categories: Sales/Service. Job Types: Part-Time. Salaries: To be discussed.

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