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14 Jan 2022

To be discussed Office Supervisor

Truly Nolen Pest Control – Posted by Truly Nolen St. Catharines, Ontario, Canada

Job Description

Truly Nolen is the world’s leading family-owned pest control company with locations in over 60 countries. Truly Nolen believes that the best way to fulfill our commitment to quality customer service is to form a partnership with our employees. The Niagara franchise is looking for the right person to join and lead our office team in a newly created position.

This is a busy, fast paced position at the heart of our company. The office Supervisor is responsible for the overall operation of the front office. This person will supervise a staff of 3 to 5 people, (CSR’s) to ensure they are properly trained and supported to provide a high level of service to our customers.  The office supervisor will need to coordinate efficiently and cooperatively with the sales and service departments. This position reports to the Administration manager.

The position does involve interaction with customers and the provision of customer service and solutions for customers and prospective customers as well as other duties such as overseeing the administration of customer payments and accounts receivables.

 

Successful candidates will be:

  • Comfortable in a fast-paced environment
  • Highly organized, highly confident and detail oriented
  • Comfortable and proficient in communicating with staff and customers
  • Comfortable leading and directing a team to completely daily and weekly tasks
  • Computer literate
  • Strong communication and organizational skills
  • Team building skills

 

Job duties include, but are not limited to:

  • Assigning and monitoring work tasks among team members
  • Ensure cross training of team members
  • Participate in completion of office tasks
  • Manage staff schedule for office team
  • Aid with customer inquiries, issues and complaints.
  • Oversee and participate in Accounts Receivable process
  • Oversee and participate in customer payment and deposit process
  • All other duties as required from time to time to ensure the smooth operation of the administration team.

How to Apply

please email your resume and cover letter to heidi.clayton@trulynolen.ca

Job Categories: Sales/Service. Job Types: To be discussed. Salaries: $20-$23/Hour.

Job expires in 18 days.

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