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9 Nov 2023

Full-Time Program Assistant

John Howard Society of Niagara – Posted by jobgym225 Welland, Ontario, Canada

Job Description

John Howard Society of Niagara

1 Fulltime Permanent Program Assistant


The John Howard Society of Niagara is searching for 1 Program Assistant.  The Program Assistant position may be shifted across all other JHSoN locations in accordance with operational needs.

You will have:

Successful completion of a post-secondary program with a focus on business / office administration

  • A minimum of 6 months of proven office experience, however 2 years’ experience is preferred
  • Knowledge of Niagara Region community resources
  • Computer knowledge and proficiency, particularly in the following programs: Word, Access, Publisher, Excel, and email usage
  • Excellent grammar, spelling and proof reading abilities
  • Good communication skills (Written/Verbal) and a pleasant and professional telephone manner
  • Teamwork attitude and approach to duties
  • Excellent interpersonal skills and an ability to interact with clients
  • Ability to work independently and possessing good problem solving/creativity skills
  • Excellent organizational skills
  • Excellent customer service orientation


In this position you will be responsible for:

  • Providing assistance to incoming general public, providing accurate and appropriate program information, front end customer service
  • Answer telephone switchboard system, transfer calls to appropriate staff, and/or forward detailed telephone messages, forward calls to voicemail, check general voice mailbox for messages and/or refer callers to appropriate agencies
  • Inputting statistical data into various data bases
  • Preparing and maintaining statistical reports and other related documentation
  • Handling all incoming/outgoing mail/correspondence and forwarding to the appropriate staff person
  • Responsible for operation and maintenance of office equipment such as fax machine, photocopier and postage meter
  • Support the efforts of the Financial Services/Employment teams
  • Support operational administration


Salary Range: $40,816.85 to $47,543.47

How to Apply

If you are interested in this position please provide a current resume, by December 7, 2023, at 04:30 pm to: Jay Gemmell Executive Director John Howard Society of Niagara 210 King Street St. Catharines, Ontario L2R 3J9 Phone:  905-682-2657 ext. 222

Job Categories: Administrative. Job Types: Full-Time. Salaries: Salary.

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