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21 Jan 2021

Seasonal Retail Cashier (1 Position)

Safari Niagara – Posted by jobgym225 Fort Erie, Ontario, Canada

Job Description

SUMMARY

Front line staff report directly to Guest Experience Supervisor  and in turn, the Guest Experience Manager.     He/she/They will be responsible for the sales activities and associated activities from greeting customers, answering questions, offering assistance, and providing product information.  He/She/They will be assigned to work at one location and may be required to assist at the other locations as needed.

QUALIFICATIONS

REQUIRED

  • Effective communication skills
  • Strong computer skills
  • Demonstrated ability to work well with others

ASSET

  • Previous POS System experience
  • Cash Handling experience
  • Customer Service experience
  • Certification in: WHMIS, Worker Health and Safety

PHYSICAL REQUIREMENTS

  • Must be able to withstand extreme heat / extreme cold pending season of employment
  • Must be able to lift 25 kg
  • Must be able to stand for long periods of time
  • Must be able to be withstand environmental considerations such as allergens and sun exposure 

SKILLS

Customer Service Skills 

  • Welcome guests with a smile and positive attitude to establish a positive first impression
  • Provide exceptional customer service via in person and over the phone
  • Address concerns and refer guests to proper source(s) of information and/or key personnel for immediate resolution.
  • Interact with guests to engage them in activities and events, to ensure a positive holistic experience
  • Promote services, activities and attractions within the park to raise guest’s awareness and participation
  • Solicit customer feedback regarding their experience and respond appropriately in ‘real time.’
  • Monitor guests and provide assistance as needed and call for additional support if required

Interpersonal Skills:

  • Work collaboratively within a team environment with all levels of company organization.
  • Ensure effective communication and provide staff support, mutual respect, problem solving, and service excellence.
  • Work in partnership with other departments, ensuring holistic approach to customer satisfaction
  • Address customer comments / inquiries in a timely, positive manner and take corrective action.
  • Welcome suppliers, vendors and service providers and direct them to the proper personnel / channels.
  • Track and relay IT issues to the appropriate personnel to ensure effective system maintenance
  • Communicate effectively and respectfully to colleagues and customers alike to ensure understanding.
  • Promote Job Well Done program to engage guest’s and employee’s participation
  • Assist with the training of new employees and offering assistance, guidance and support 

Computer & Cash Handling Skills

  • Use scheduling app (SLING) to access schedule, offer / request shifts and read announcements
  • Use text messaging and/or email for effective communication
  • Use and troubleshoot POS System (Aluvii) and debit machines to process payments and refunds
  • Process payments applying all applicable discounts using debit, credit and cash sales.
  • Double check floats and sign off on float sheet and prepare cash drawers at beginning of shift.
  • Refill debit and register printers with rolls as needed.
  • Prepare and drop off deposit floats, using the buddy system to ensure safety and accountability
  • Process refunds (with Supervisor / Manager) with completed refund sheet and submit with deposits
  • Count and disburse change to customers to ensure accurate float counts and cash balances 

Housekeeping Skills

  • Complete daily task list in collaboration with team and submit to Supervisor or Lead shift
    • Wipe down and sanitize work area including computers and accessories
  • Maintain cleanliness of the building and the park in general, calling on Operations for assistance
  • Assist Guest Services with bringing in, cleaning and sanitizing the wagons
  • Run errands to pick up or deliver items between locations within the park
  • Perform other duties as requested by leads, supervisors and/or managers deemed necessary 

Health and Safety Skills

  • Ensure adherence to company policies and other directives expressed by Management Team and owners of Safari Niagara as outlined by our online Employee Portal
  • Follow proper radio protocol to ensure effective communication, especially during codes
  • Respond to codes, informing all parties concerned of actions required and updates
  • Ensure guests adhere to current COVID precautions as per provincial and municipal guideliness

SAFARI NIAGARA SERVICE PHILOSOPHY

 

  • Exceed all expectations of the general public and on a regular basis all positions share responsibility with all staff in the overall upkeep and cleanliness of Safari Niagara property.
  • Staff report directly to their specific Department Manager or Supervisor but could be requested to perform a task by another Manager at any time.
  • Guest Service Excellence is expected from all positions in the Safari Niagara family. A great attitude, proper uniform, pleasant demeanour, professional representation, anticipating guest’s personal needs and offering assistance at all times.
  • Safari Niagara Expectations are that all team members arrive to work on time, ready to work and wearing a smile.

 

How to Apply

Please email your resume to: helliott@jhs-niagara.ca

Job Categories: Sales/Service. Job Types: Seasonal. Salaries: To be discussed.

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