Full-Time Technical Support Representative (12 Positions)
Job Description
ACCENTURE IS HIRING TECHNICAL SUPPORT REPRESENTATIVES!
Accenture Niagara is growing!
Did you know that our Technical Support Representatives work on behalf of a leading global social media giant?
We’re looking for motivated individuals who enjoy a challenge! You don’t need to be a Social Media expert to apply. Accenture provides extensive training & industry expertise to develop our employees into trusted technical support advisors!
For more details about the opportunity please visit & apply at:
www.accenture.ca/customercarejobs
*** We temporarily shifted this position to a virtual environment, until our offices re-open.***
What sets us apart from other employers?
- We offer a $16 per hour starting wage and a $1000 signing bonus!
- We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
- Accenture has also been ranked a Canada Top Employer for 9 consecutive years.
Did you know…We offer our employees an ideal working environment including complimentary coffee, tea & hot chocolate, free parking, and of course a world-class welcoming team!
What can you expect from us?
Here are a few benefits you can expect when working with a rock star team at Accenture:
- Competitive hourly rate ($16 base to start)
- Shift premiums for evening, weekend and handling bilingual customer inquiries via email, webchat and/or calls.
- Sign-on bonus of $1000
- We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
- Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
- Flexibility to select your assigned schedule every month based on your performance
- Annual merit increases based on performance
- Recognition for individual efforts
- Spacious workstations with updated technology platforms and equipment
- Supportive environment to assist with individual success
- Opportunities for continued self-development with access to extension online courses
- Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
- Extensive post-training coaching and support for up to 3 months
- A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
- Opportunity to give back to the community supporting local causes and volunteer efforts.
This is a fantastic opportunity to grow your career with one of our clients which include a Social Media Giant and our Utilities clients.
What would your day-to-day look like?
You can work with purpose daily experiencing the following:
- Sense of achievement providing excellent customer service
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
- Demonstrating empathy to customers concerns through multiple channels which may include email, webchat and telephony.
- Maintaining high customer satisfaction ratings and service level agreements.
Are you the missing piece?
Basic Qualifications
- 1 year of experience in Customer Service or Customer Contact Services
- High School Diploma or equivalent
Preferred Qualifications
- Technical experience, digital experience a plus
- Experience using social media
You are the person we are looking for if you possess the following skills:
- Excellent listening and interpersonal skills
- Superior writing skills
- Good computer skills
- Detail-oriented
- Ability to work independently and exercise good judgment
- Ability to adapt to quickly to changing situations
- Dedication to continuous improvement and customer service excellence
- A great smile!
Take the next step to your success!
How to Apply
If you're a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at: http://www.accenture.ca/customercarejobs Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network— Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 509,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com. Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces. We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.877 total views, 1 today
