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30 Jul 2021

Full-Time Telephone Agent (2 Positions)

Central Communications – Posted by jobgym225 –  Welland, Ontario, Canada

Job Description

About Us

While providing traditional telephone answering service and after-hours emergency response for industry, business, and professionals, Central Communications is continually expanding its services to meet the ever-changing market needs. As an award-winning “boutique” call centre, Central Communications provides web-enabled customer service support, on-line and catalogue order-taking, dealer locate services, registration lines, appointment-setting, wake-up and medication reminder services, employee attendance check-in service, and help desk applications.

 

Central Communications serves a unique and diverse customer base with clients located across Canada and the United States.

·         Answering/Messaging Service

·         Emergency Response

·         Paging and Dispatch Service

·         Voice Mail

·         Off-site and Overflow Reception

·         Order Entry

 ·         Work Alone Programs

·         Reminder & Appointment Services

·         Web Enabled Customer Service Support

·         Help Desk Applications

·         Dealer Locate Service

·         Registration Lines

The business protocol and call-handling procedures for each client is individually scripted and programmed.  At Central Communications, we have invested in state-of-the-art tele-communications technology designed specifically for the call centre industry.

Join Our Team!

We are currently recruiting full time and part time Telephone Agents.  We offer a 3 shift rotational schedule.  These positions start at $15 per hour, but increase to $16 upon successful completion of training.  Additionally, we offer bonus compensation for bilingual staff!

 

What We’re Looking For

  • Strong communication skills in English with a clear speaking voice and good spelling
  • Good keyboarding skills and ability to learn new computer applications quickly
  • Ability to multi-task as employees are often speaking, while typing and searching the computer system simultaneously
  • Friendly personality skilled in remaining calm

 

The Role

  • Handle inbound calls to manage various types of inquiries and supports required by our clients
  • Dispatch on-call personnel
  • Client account maintenance
  • Some general administration tasks

How to Apply

Candidates are invited to submit their application to clance@centralcommunications.ca   To learn more about us, please visit us at https://centralcommunications.ca/

Job Categories: Sales/Service. Job Types: Full-Time and Part-Time. Salaries: $15.00/Hour.

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