Full-Time Telephone Agent (2 Positions)
Job Description
About Us
While providing traditional telephone answering service and after-hours emergency response for industry, business, and professionals, Central Communications is continually expanding its services to meet the ever-changing market needs. As an award-winning “boutique” call centre, Central Communications provides web-enabled customer service support, on-line and catalogue order-taking, dealer locate services, registration lines, appointment-setting, wake-up and medication reminder services, employee attendance check-in service, and help desk applications.
Central Communications serves a unique and diverse customer base with clients located across Canada and the United States.
· Answering/Messaging Service
· Emergency Response · Paging and Dispatch Service · Voice Mail · Off-site and Overflow Reception · Order Entry |
· Work Alone Programs
· Reminder & Appointment Services · Web Enabled Customer Service Support · Help Desk Applications · Dealer Locate Service · Registration Lines |
The business protocol and call-handling procedures for each client is individually scripted and programmed. At Central Communications, we have invested in state-of-the-art tele-communications technology designed specifically for the call centre industry.
Join Our Team!
We are currently recruiting full time and part time Telephone Agents. We offer a 3 shift rotational schedule. These positions start at $15 per hour, but increase to $16 upon successful completion of training. Additionally, we offer bonus compensation for bilingual staff!
What We’re Looking For
- Strong communication skills in English with a clear speaking voice and good spelling
- Good keyboarding skills and ability to learn new computer applications quickly
- Ability to multi-task as employees are often speaking, while typing and searching the computer system simultaneously
- Friendly personality skilled in remaining calm
The Role
- Handle inbound calls to manage various types of inquiries and supports required by our clients
- Dispatch on-call personnel
- Client account maintenance
- Some general administration tasks
How to Apply
Candidates are invited to submit their application to clance@centralcommunications.ca To learn more about us, please visit us at https://centralcommunications.ca/646 total views, 1 today