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7 Dec 2021

Full-Time Veterinary Assistant

Main West Animal Hospital – Posted by jobgym225 Welland, Ontario, Canada

Job Description

Are you an outgoing and friendly animal lover searching for a new work family? Have you always been interested in a career that will allow you to help much loved pets live long, healthy lives? If so, search no further – this is the position you have been looking for!

A busy and thriving veterinary group with locations in Pelham, Welland, and Niagara Falls is in search of enthusiastic new team members whose dream job would be helping to care for the pets of their community. You’ll get to serve a primary location but will have the opportunity to work at the other two locations as needed.

In this position you will spend the majority of your time assisting the Technicians and Veterinarians with the care and treatment of the pets who depend on us to make sure they live long, healthy lives!

Primary Responsibilities

Prior experience in an animal care setting is preferred but training is available for candidates who possess exemplary communication skills and are passionate about learning to help care for pets!

Veterinary Assistants play a vital role in supporting the Veterinarians and Technicians who provide excellent patient care. After your training is complete, your primary responsibilities will be

  • Using best practices to safely restrain pets during exams and treatment.
  • Making sure the pets staying in the kennels have clean and comfortable accommodations.
  • Preparing mediations with the highest accuracy.
  • Updating patient records and notes regarding care in their electronic file.
  • Assisting with curbside service by escorting pets into and out of the practice.
  • Communicating with clients about their pet’s visit and care.


  • A minimum of 2 years of experience providing top-notch customer service both in person and over the phone is strongly preferred. Experience with multi-line phone systems is a plus.
  • Strong attention to detail.
  • Truly superior verbal and written communication skills with the ability to adapt your style to meet the needs of the person you are communicating with.
  • The ability to effectively prioritize and meet multiple requests at one time.
  • Must be tech savvy with the ability to learn new software quickly.
  • Availability to work
  • The desire to become part of a fun work family!

Physical Requirements

Working in an environment with animals keeps everyone on their toes! Veterinary Assistants can expect to:

  • Routinely Lift up to 50 lbs.
  • Have prolonged periods of standing.
  • Need to frequently bend and twist.
  • With the current curbside service protocol, you will be in and out of the building assisting pets in sometimes unpleasant weather.

Hours & Availability

The Main West / Heartland Niagara Animal Hospital Care Teams serve patients between the hours of 8:00 am and 6:00 pm, Monday through Friday, and from 8:00 am to 12:00 pm on Saturdays. Your shifts may extend to 7:00 pm to help the team close the practice for the evening!

This full time opening is for candidates with open availability during these times.

Compensation & Benefits

Your outstanding client service skills will be rewarded with competitive pay and great benefits that include:

  • Health Insurance (with generous contribution toward premiums)
  • Paid Time Off
  • Paid Holidays
  • Continuing Ed
  • Performance based bonuses

About Us

Serving family pets of the Welland / Niagara Falls / Thorold area, Main West and Heartland Niagara Animal Hospitals offers superior quality veterinary care. This team is passionate about relationships and believes in going above and beyond for the clients and pets we have the privilege of caring for.

It’s time to combine your excellent teamwork and customer service skills with your passion for pets. This is your chance to join a friendly, positive team with supportive and caring leaders who are dedicated to your professional growth and development.

How to Apply

Did you know that a lot of rabbits think it’s fun to shred paper? We don’t want a playful bunny to tear up the resume you worked hard to create so no need to stop by with a hard copy!

Searching for a new role is stressful but rest assured, if you take the time to apply online for an opening at this practice, your information will be reviewed carefully by the team.

Our interview process is designed to find the BEST candidate for this Vet Assistant opening available. Is that you? Send your resume to 

Job Categories: Health. Job Types: Full-Time and Part-Time. Salaries: $16/Hour.

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