{"id":172866,"date":"2026-07-09T10:00:43","date_gmt":"2026-07-09T14:00:43","guid":{"rendered":"https:\/\/www.jobgym.com\/jobboard\/?post_type=job_listing&#038;p=172866"},"modified":"2026-07-09T10:04:05","modified_gmt":"2026-07-09T14:04:05","slug":"support-worker-ii-residential-services-2","status":"publish","type":"job_listing","link":"https:\/\/www.jobgym.com\/jobboard\/job\/support-worker-ii-residential-services-2\/","title":{"rendered":"Support Worker II-Residential Services"},"content":{"rendered":"<h3>Support Worker II-Residential Services<\/h3>\n<h4>Community Living &#8211; Fort Erie<\/h4>\n<p>&nbsp;<\/p>\n<p><strong>POSITION TITLE:<\/strong> Part Time &amp; Full Time Support Worker II-Residential Services<br \/>\n<strong>TITLE OF IMMEDIATE SUPERVISOR:<\/strong> Manager of Residential Services<br \/>\n<strong>HOURS OF POSITION:<\/strong> 16-80 hours bi-weekly<br \/>\n<strong>RATE OF PAY:<\/strong> $31.01 \/ HOUR<\/p>\n<p><strong>Bill 149: Disclosure of AI use in hiring process:\u00a0<\/strong>No, AI is not being used.<\/p>\n<p><em><strong>Recruitment Transparency<\/strong><\/em><br \/>\nCommunity Living \u2013 Fort Erie does not use artificial intelligence or automated decision making tools to screen or assess applicants. All applications are reviewed by human<br \/>\nhiring teams within Community Living \u2013 Fort Erie. This posting is intended to fill an immediate vacancy within our organization.<\/p>\n<p><strong><em>Application Process<\/em><\/strong><br \/>\nIf you are interested in applying for this position, please contact the Human Resources Manager at <a href=\"mailto:vboal@clfe.ca\">vboal@clfe.ca<\/a> with your resume to submit your application. Only candidates selected for an interview will be contacted. We thank all applicants for their interest and for taking the time to apply.<\/p>\n<p><strong>PURPOSE OF POSITION:<\/strong> Under the general direction of the Manager, and as a participating member of the team, the Support Worker II will assume a leadership role in providing direct support to the individuals with intellectual challenges supported in their respective locations. The support worker will encourage that all individuals who receive support from this agency are being guided to meet their needs and goals which will result in enriched experiences in friendship, independence and community inclusion. The support worker will demonstrate a positive approach during all interactions. All these supports are offered within the context of an effective personalized support plan, and are consistent with the Association\u2019s goal and policies and all pertinent rules, regulations and legislation.<\/p>\n<p><strong>STATEMENT OF MAJOR RESPONSIBILITY:<\/strong><\/p>\n<ul>\n<li>Actively provide direct care by assisting, guiding, counseling, and supporting each individual in meeting their physical, intellectual, emotional and social needs through community participation. Facilitate daily living opportunities for each individual who are rich with community access, opportunity, dignity, stimulation and safety. Demonstrate a positive approach during all interactions to ensure appropriate role modeling. Participate as a member of a multidisciplinary team, assessing, planning, charting, graphing, evaluating and reporting to the team, all pertinent information to assist with the development of each person\u2019s Person Centered Plan.<\/li>\n<li>Adhere to all standards of regulations as dictated by any relevant legislation, including Occupational Health &amp; Safety, the Services and Supports to Promote Social Inclusion of Persons with Developmental Disabilities Act 2008, Ministry of Community &amp; Social Services and the policies, procedures, and guiding philosophies of the Association.<\/li>\n<li>Facilitate the orientation, training and guidance of other Support Workers, volunteers and students as per the direction of the Manager, encouraging a supportive co-operative team effort.<\/li>\n<li>For each person supported facilitate the development of Individual Support Plans which provides for a process whereby the person and his\/her network lead<br \/>\nthe planning.<\/li>\n<li>Implement, and report on Individual Support Plans, encouraging the person to develop their skills, talents and abilities to their maximum potential.<\/li>\n<li>Promote and ensure the Agency\u2019s Human Rights Statement and Commitment is followed when a person is unhappy with a restriction that is put in place.<\/li>\n<li>Follow routines as established by Manager in maintaining basic housekeeping to ensure clean equipment and environment, as well as keeping all clothing clean,<br \/>\ntidy, age and weather appropriate, and in good repair.<\/li>\n<li>Plan and participate in appropriate activities with the people we support both in their home and in the community. Respond to any emergencies that may arise in a prompt and appropriate manner, informing Manager and or Executive<\/li>\n<li>Director immediately following all emergencies, complete an incident report as required.<\/li>\n<li>Adhere to established medication and safety procedures while administering all prescribed medications and treatments, keeping appropriate written records as required. Attend medical\/dental appointments, informing family of results if appropriate and document any results and\/or treatment plans. Carry out and document personal care as required. Clean and ensure maintenance of all assistive devices.<\/li>\n<li>In conjunction with the support team, maintain all necessary records, files and charts as per established retention schedule, ensuring confidentially while providing adequate and appropriate communications with all people and services in meeting each person\u2019s needs.<\/li>\n<li>Report to the Manager any changes and needs in the areas of staff scheduling, individuals or household expenditures and repairs to the furniture, house or equipment. Submit all requisitions for funds as required, retaining and labeling receipts for all monies spent for submission to Manager.<\/li>\n<li>Facilitate and help to remove barriers to participation in the community such as transportation services for individuals by accessing community services or Association and if necessary assist people supported to network with other natural support networks such as friends and families.<\/li>\n<li>Maintain and further develop professional knowledge and skills keeping informed of current issues and trends in the field of intellectual disabilities and treatment of persons with behaviour and\/or psychiatric disorders who have developmental disabilities through program and training related research, attendance at relevant professional organizations, and completion of relevant training and\/or course as required and approved.<\/li>\n<li>Attend and provide input into team meetings, committees and\/or task groups as required and approved.<\/li>\n<li>Promote a favorable image of the services available through verbal and written communications, having knowledge of Association programs including their, Vision, Mission and Commitment statements, policies and procedures, and by being sensitive to parents, community groups and concerned individuals; ensuring that any recommendations made are reviewed and\/or implemented.<\/li>\n<li>Perform other related duties as required such as employment support and maintenance, development of natural support networks that will support the Person Centered Plan, facilitating directed community based opportunity for people supported to enjoy and develop friendships and build connections and skills.<\/li>\n<\/ul>\n<p><strong>KNOWLEDGE &amp; SKILLS:<\/strong><\/p>\n<ul>\n<li>Must have a strong belief in Community Living &#8211; Fort Erie\u2019s vision, as well as a strong understanding of Personal Outcome Measures and of the Agency\u2019s<br \/>\nHuman Rights Statement.<\/li>\n<li>Must possess good organizational and communication skills, both verbal and written.<\/li>\n<li>Must possess time management skills, and ensure any required paperwork is submitted by deadlines.<\/li>\n<li>Must have a professional and personable attitude in order to approach other professionals.<\/li>\n<li>Must be fluent in the English language written and oral<\/li>\n<li>Must possess basic computer skills.<\/li>\n<li>Ability to be flexible and be able to prioritize as need arises.<\/li>\n<\/ul>\n<p><strong>WORKING CONDITIONS\/EFFORTS:<\/strong><\/p>\n<p><em>Daily:<\/em> Sitting at a desk or table with some walking, standing, bending, stooping or carrying light objects. Use of arms, hands or fingers in handling or manipulating objects.<br \/>\nRepeated crouching and stretching. Operation of small appliances.<\/p>\n<p><em>Occasionally:<\/em> Unaided lifting of objects up to 30 lbs. (i.e. furniture\/boxes).<br \/>\nTransferring individuals, support available if needed.<br \/>\nAble to perform emergency first aid up to and including CPR.<\/p>\n<p><strong>HEATH &amp; SAFETY:<\/strong><\/p>\n<p><strong><em>Duties of SWII in regard to Health &amp; Safety include but are not limited to:<\/em><\/strong><\/p>\n<ul>\n<li>Work in compliance with the provisions of the OHS Act and regulations<\/li>\n<li>Use or wear equipment, protective devices or clothing that the employer requires<\/li>\n<li>Report to Manager the absence or defect in any equipment or protective device of which the worker is aware<\/li>\n<li>Report to the Manager any contravention of the OHS act or regulations or the existence of any hazard of which he or she knows<\/li>\n<li>Bring forth any suggestions that would promote health and safety proactively within the work environment or within Community Living \u2013 Fort Erie<\/li>\n<li>Be alert to health and safety dangers<\/li>\n<li>Attend all scheduled training sessions<\/li>\n<li>Assist in reducing lost time incidents<\/li>\n<\/ul>\n<p><strong>QUALIFICATION CRITERIA:<\/strong><\/p>\n<ul>\n<li>Two years post secondary school diploma in Developmental Services field a degree or diploma in a related field.<\/li>\n<li>Valid Ontario full \u2018G\u2019 driver\u2019s license<\/li>\n<li>Must have Valid First Aid and CPR<\/li>\n<li>Current Ontario driver\u2019s license driving abstract<\/li>\n<li>Daily use of a vehicle for work purposes if needed, with your name listed on the automobile insurance policy and at least 1 million dollars liability coverage<\/li>\n<li>A current Niagara Regional Police Clearance Certificate with Vulnerable Sector clearance. <em>Must have Community Living &#8211; Fort Erie\u2019s name specified. Must be dated within three months of hire.<\/em><\/li>\n<\/ul>\n<p>*Note a criminal record may affect your ability for employment with this Agency.<\/p>\n<p><strong>TO APPLY:<\/strong><\/p>\n<ul>\n<li>Please email resume to <a href=\"mailto:vboal@clfe.ca\">vboal@clfe.ca<\/a><\/li>\n<\/ul>\n<p><strong>COMPETENCIES<\/strong><br \/>\n<strong>Advocacy (Emerging)<\/strong> -Identifies factors that may impact the person. \u2022 Understands the barriers\/opportunities for the person or group. \u2022 Recognizes the significance of personal<br \/>\nexperiences, values, cultural diversity, and inclusion. \u2022 Shows sensitivity to time, issue, place and role. \u2022 Takes appropriate steps and opportunities to advocate. \u2022 Communicates through facts,<br \/>\ndata and examples to convince. \u2022 Recognizes that one is not speaking for a person but amplifying their thoughts, preferences and choices.<\/p>\n<p><strong>Building Relationship (Emerging)<\/strong>&#8211; \u2022 Assumes personal responsibility to do their share of the work and follows through in a timely manner on inquiries, requests and concerns from individuals, their families, community partners and others. \u2022 Identifies the strength of key individual relationships and improves them in their immediate environment. \u2022 Maintains clear and timely communication with individuals and families, seeks continual feedback about service experience and shares helpful information and person directed goals. \u2022 Shares information, expertise and insight with team members about actions or proposed changes that will affect them. Uses ethical judgement about sharing information with others. \u2022 Treats other team members with respect, and listens with an open mind to others\u2019 points of view. \u2022 Genuinely values others\u2019 input and expertise and sees how each member contributes to a process and to the success of the team. \u2022 Sees value in engaging with diverse perspectives and takes advantage of those opportunities. \u2022 Values the diversity of roles, talents, skills, cultures and backgrounds that others bring to their learning and to joint team efforts. \u2022 Identifies and seeks out others who can support the goals of the team. \u2022 Willingly seeks diversity of feedback on ideas and adjusts accordingly.<\/p>\n<p><strong>Championing Change and Innovation (Emerging)<\/strong> &#8211; Uses a person directed approach that is responsive to the needs and preferences of the person. \u2022 Sees change as an opportunity and<br \/>\ndemonstrates a willingness to modify ideas or perceptions based on new information or contrary evidence. \u2022 Adjusts behaviour to meet changing demands by choosing to not let things<br \/>\naffect them when they do not go as planned. \u2022 Prioritizes responsibilities and responds to immediate needs while reorganizing timelines for less urgent situations. \u2022 Temporarily alters normal procedures or guidelines to fit a specific situation to get a task done and\/or meet goals (within acceptable boundaries). \u2022 Supports change initiatives by following new directions in a positive manner and providing appropriate information. \u2022 Asks for feedback and ideas, and tries new approaches \u2022 Able to reflect and discuss their own flexibility toward change initiatives, possible barriers and biases in order to move forward.<\/p>\n<p><strong>Facilitate Growth and Development (Emerging)<\/strong> &#8211; Expresses positive expectations of others in terms of their potential (e.g., individuals, team members, families). \u2022 Shows respect for others\u2019 capabilities and their lived experience. \u2022 Identifies or suggests activities that could help others develop new skills. \u2022 Credits others who have performed well to motivate continued growth. \u2022Supports the person to be self-sufficient to make decisions or complete tasks in their own way, including the opportunity to make and learn from mistakes. \u2022 Shares expertise and knowledge<br \/>\nwith others. \u2022 Able to identify areas that require support. \u2022 Supports others by demonstrating with an intention to teach. \u2022 Provides direction or advice on how to continuously learn and<br \/>\nimprove in a way that is responsive to different learning styles. \u2022 Provides opportunities for self reflection and room for asking questions.<\/p>\n<p><strong>Inclusive Leadership (Emerging)<\/strong> &#8211; Is self aware of own leadership style and values. \u2022 Shows awareness of, and commitment to fundamental values and goals for the profession. \u2022 Provides<br \/>\nclear direction. \u2022 Encourages ideas and contributions from others. \u2022 Is aware when mistakes are made and takes personal responsibility to correct them. \u2022 Ensures consistency between words and actions. \u2022 Genuinely cares about people, which is made abundantly clear in their leadership style. \u2022 Uses a person- centered approach in the provision of services, and respects and facilitates self-determination, supports informed decision making. \u2022 Demonstrates evidence of character traits such as honesty, transparency, fairness, and respect. \u2022 Shows tact, sensitivity to personal\/professional boundaries and to personal differences. \u2022 Mission-driven and thinks long-term. \u2022 Takes every opportunity to integrate an organization\u2019s core values into all<br \/>\ncommunication and action.<\/p>\n<p><strong>Problem Solving &amp; Decision Making (Emerging)<\/strong> &#8211; Uses a person directed approach to problem solving and decision making. \u2022 Uses knowledge and\/or experience to understand, evaluate and solve problems\/issues. \u2022 Identifies and defines problems. \u2022 Considers both common and possible solutions (e.g., \u201cif this, then that\u201d thinking). \u2022 Breaks problems down into simple lists, activities, or tasks, without assigning values or priorities. \u2022 Evaluates potential solutions. \u2022 Decides on a solution. \u2022 Acts on the solution and evaluates the outcome.<\/p>\n<p><strong>Resilience (Emerging)<\/strong> &#8211; \u2022 Able to monitor own emotional state and has an awareness of strong emotions (such as anger, frustration) and deals with them appropriately. \u2022 Maintains<br \/>\ncomposure in situations when being challenged by others. \u2022 Knows when to take a time out and step away from a situation to consider possible solutions. \u2022 Is aware of own trauma experiences<br \/>\nand adopts coping strategies. \u2022 Does not contribute to a heightened situation. \u2022 Knows own strengths and weaknesses and demonstrates self-confidence. \u2022 Ensures the quality level of<br \/>\nsupport and meets the needs of people even though the work is sometimes mundane. \u2022 Ensures a high level of quality no matter what level of stress\/pressure may be present. \u2022 Has a positive<br \/>\nattitude and is flexible despite personal struggles. \u2022 Maintains self-motivation and a commitment to the work.<\/p>\n<p><strong>Resource Management (Emerging)<\/strong> &#8211; Uses a person directed approach to understand the strengths and needs of the individuals they serve to be able to identify the resources required (day to day, life skill support, community, family, etc.) to help the individual have a well-rounded life. \u2022 Ensures the individual\/family\/those surrounding them Is aware of available resources<br \/>\nwithin the immediate environment and organization\/family. \u2022 Understands the personal support network for each individual and encourages participation by the personal support network (teach, guide, share knowledge). \u2022 Able to identify where resources are needed for quality support and optimal functioning. \u2022 Acknowledges and respects the resources of people<br \/>\nreceiving support. \u2022 Uses financial resources available in a responsible, person directed way when purchasing items for people supported. \u2022 Ensures responsible spending while being accountable to the individual, family or organization\u2019s principles, vision, values, and priorities.<\/p>\n<p><strong>Strategic Thinking (Emerging)<\/strong> &#8211; \u2022 Recognizes and acts independently while considering the impact on others. \u2022 Goes beyond normal expectations. \u2022 Takes responsibility for their own actions and inactions and seeks to improve. \u2022 Considers the appropriate timeframe of action. \u2022 Seeks opportunities to support\/implement person directed plans. \u2022 Voluntarily takes the first steps to address immediate obstacles\/challenges and take advantage of opportunities. \u2022 Understands when to independently initiate a solution, or when to involve others. \u2022 Liaises with managers, colleagues, family members and other community members as appropriate to accomplish goals. \u2022 Uses knowledge of trends in community resources in supporting people with developmental disabilities to ensure people being supported have access to innovative and relevant goals and activities. \u2022 Aligns personal work with organizational mission and goals in operational areas.<\/p>\n<p><strong>Valuing Equity, Diversity and Inclusion (EDI) (Emerging)<\/strong> &#8211; \u2022 Acts professionally, values, and treats people with respect in all situations. \u2022 Shows awareness of their own body language, tone of voice and facial expressions. \u2022 Articulates one&#8217;s own ideas and needs for others. \u2022 Responds to concerns by altering one\u2019s own behaviour in a helpful, \u201cresponsive\u201d manner. \u2022 Is aware of their own culture and value differences. \u2022 Examines one\u2019s own unconscious bias and assumptions in language and stereotypical responses. \u2022 Practices behaviors that reflect an understanding and appreciation of diversity. \u2022 Shows understanding of people\u2019s experience of personal trauma and develops coping strategies for self. \u2022 Values diversity and seeks out opportunities to gain new knowledge through relationships with people who are different from oneself. \u2022 Understands and respects differences in culture, working style and priorities, and tailors approach to deal with an issue\/situation accordingly. \u2022 Recognizes prejudices and systematic barriers which may exist within the current environment, posing a limitation to participation and inclusion. \u2022 Seeks to understand the individual person rather than seeing the person as a representative of a group.<\/p>\n","protected":false},"author":24199,"featured_media":172794,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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