Full-Time Front Office Manager (1 Position)
Job Description
Queen’s Landing is seeking a Front Office Manager to lead the team that greets our Guests the moment they enter the Hotel! The role of the Front Office Manager is to manage and administer the activities and Team Members for the daily operation of the hotel in a manner which is consistent with a superior quality hotel.
Primary Responsibilities:
*Providing personalized and exceptional guest service at every given opportunity.
*Meeting established up-selling and sales goals.
*Ensures that the front office and business center are fully operational in terms of sufficient staff to service the guests.
*Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
*Ensures that Team Members are aware of, and follow all standards and procedures.
*Ensures Team Members follow safety policies and procedures.
*Develops annual department budget.
*Monitors cost and revenues on a daily basis.
*Suggesting additional products and services meeting our guests’ specific preferences.
*Assessing guests’ individual needs to meet standards for additional products and services.
*Actively seeking ways to meet guests’ product or service needs.
Our ideal Candidate will possess:
*Minimum three (3) years hospitality management experience.
*Good computer skills.
*Basic accounting principles an asset.
*Familiar with cash receipts, cash floats, balancing end of shifts, and budgeting.
*Previous budgeting experience.
*Previous up-selling and/or sales experience is considered an asset.
Professional Requirements:
*Graduate of Hotel Administration Diploma, degree program or similar, or the equivalent in education and experience.
*Second language an asset.
*Excellent problem solving abilities.
How to Apply
Apply today by visiting our Careers Page at http://www.vintage-hotels.com/careers
or submit your resume to hr@queenslandinginn.com
While we welcome all applicants, only those selected for an interview will be contacted.
Accessibility accommodations will be made available to candidates upon request.
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