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19 Mar 2024

Full-Time Boston Pizza Shift Manager

HOCO “Fun by the Falls” – Posted by hoco –  Niagara Falls, Ontario, Canada

Job Description

ROLES AND RESPONSIBILITIES:

 

  1. Management of Employees:

 

  • As a manager, you must be able to execute all staff positions in your operation.

 

  • Responsible for the hiring and training of all new staff.

 

  • Responsible for implementing proper disciplinary and termination procedures as required.

 

  • Able to lead staff by example in areas such as conduct, attitude, cleanliness, customer service, organization, etc.

 

  • Must conduct regular Team Member evaluations to be able to accurately assess Team Member progress.

 

  • Manage staff in such a manner that customer service levels and financial goals can be attained.

 

  • Responsible for ongoing development of staff. I.e. personnel files, Smart Serve Program, Health & Safety Training.

 

  1. Operations Management:

 

  • Ensure staff adheres to all policies and procedures, be prepared to take disciplinary action when necessary.

 

  • Ensure a clean, organized & efficient operation.

 

  • Monitor all aspects of the operation on an ongoing basis and institute policy reminders or adjustments as required.

 

  • Ensure all areas and all staff are completely prepared and ready each and every day. e. music, lighting, air conditioning, heating.

 

  • Demonstrate expert understanding of P.O.S. machines.

 

  • Ensure completion of all areas and tasks as described in the operational audit with the goal of achieving 90%+ at all times.

 

  • Operational focus should be on maintaining customer service level while maximizing financial goals.

 

  1. Costs and Controls:

 

  • Monitor all transactions on a daily basis, account for any and all cash shortages.

 

  • Ensure proper procedures for cash deposits and money escorts.

 

  • Assist in developing controls and systems to protect the assets of this operation.

 

  • Monitor timecards to ensure hours paid correlates to hours worked.

 

  • Track and control labour costs, food costs, liquor costs.

 

  • Track and monitor sales and revenue.

 

  1. Administration:

 

  • Work with other HOCO departments in an effective and efficient manner.

 

  • Complete administrative tasks like scheduling in a professional manner to promote the company’s best interest.

 

  • Understand the relationship between the hotels and Boston Pizza including, room counts, and package plans, etc.

 

  1. Requirements:

 

  • Must have excellent customer service skills.

 

  • Must be hands on with the ability to manage by example.

 

  • Provide calm, decisive leadership during high volume periods.

 

  • Motivate and initiate productivity during low volume periods.

How to Apply

www.hocojobs.com

Job Categories: Management. Job Types: Full-Time. Salaries: Based on experience.

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