Full-Time Guest Service Agent (1 Position)
Job Description
Job Gym is happy to support the Holiday Inn Express & Suites to recruit candidates for their brand new property in Welland!
POSITION AVAILABLE: Front Desk Agent; Holiday Inn Express & Suites, Welland, ON
What’s your passion? Whether you’re into cycling, wineries, golf, binge watching “Friends” or sampling your way through the Niagara Food Trail, at Holiday Inn Express & Suites, Welland , Ontario and JBT Hospitality INC, we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything
HOTEL OVERVIEW
Opening in June 2021, with its central location and convenient access to Youngs Sports Centre and area businesses and all of Niagara’s attractions, pet friendly, Holiday Inn Express & Suites Welland offers everything you need and nothing you don’t. Spacious, modern guestrooms and suites are well equipped with mini-fridge and microwave. Fuel your day right with breakfast proteins and cereals, with a wide choice of healthy options, unless you’re in vacation mode. Wi-Fi is included so you can work online, connect with friends or family back home, or just enjoy your favourite cat videos. Keep you pace with a fully equipped Fitness Centre and indoor pool. 24-hour Business Centre and Suite Shop, plus stylish meeting spaces make the hotel the obvious choice when GPS is set for Welland.
To learn more about us, please visit us at www.hiexpress.com/wellandon
POSTION OVERVIEW
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
A great benefit of this role is joining one of the world’s largest and most respected hotel brands, InterContinental Hotels Group – #greathotelsguestslove
If this sounds like you, come join our dynamic guest services team. At Holiday Inn Express & Suites, Welland and JBT Hospitality Group, we want to employ people that can be themselves, are passionate about winning and willing to consistently strive to build a highly rewarding career.
QUALIFICATIONS
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computers
- Flexibility – night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience – ideally, you’ll have spent at least one year in a front desk or guest service position
- Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
In return we’ll give you a competitive package. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. Please get in touch and tell us how you could bring your individual skills to our award winning hotel and JBT Hospitality INC.
How to Apply
APPLICATION DETAILS We’re growing rapidly and opportunities abound for great people! Qualified applicants are invited to forward their resume and cover letter to Job Gym at work2@jhs-niagara.ca Please quote the job title in the subject line of your email. If you have questions about this opportunity or need help applying, please contact Job Gym and a member of our team will be happy to assist you. Welland: 905-732-7655 Fort Erie: 905-871-3932 St. Catharines: 905-682-8372593 total views, 1 today
