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8 Mar
2024
Full-Time Tim Hortons Shift Manager
Job Description
ROLES AND RESPONSIBILITIES
1. Management of Employees
- As a manager, you must be able to execute all staff positions in your operation.
- Responsible for assisting in the hiring and training of all new staff.
- Responsible for implementing proper disciplinary and termination procedures as required.
- Able to lead staff by example in areas such as conduct, attitude, cleanliness, customer service, organization, etc…
- Must conduct regular Team Member evaluations to be able to accurately assess Team Member progress.
- Manage staff in such a manner that customer service levels and financial goals can be attained.
- Responsible for ongoing development of staff, I.E., personnel files, Food Safety training, Health & Safety training.
2. Operations Management
- Ensure staff adheres to all policies and procedures, be prepared to take disciplinary action when necessary.
- Ensure a clean, organized & efficient operation.
- Monitor all aspects of the operation on an ongoing basis and institute policy reminders or adjustments as required.
- Ensure all areas and all staff are completely prepared and ready each and every day. I.E., music, lighting, air conditioning, heating.
- Demonstrate expert understanding on P.O.S. machines.
- Operational focus should be on maintaining customer service level while maximizing financial goals.
3. Costs & Controls
- Monitor all transactions on a daily basis, account for any and all cash shortages.
- Ensure proper procedures for cash deposits and money escorts.
- Assist in developing controls and systems to protect the assets of this operation.
- Monitor Time & Attendance system to ensure hours paid correlates to hours worked.
- Track and control labour cost, food cost paper cost.
- Track and monitor sales/revenue.
4. Administration
- Work with other departments at HOCO in an effective and efficient manner.
- Complete administrative tasks such as scheduling in a professional manner to promote the company’s best interest.
5. Requirements
- Must have excellent customer service skills.
- Must be hands on with the ability to manage by example.
- Provide calm, decisive leadership during high volume periods.
- Motivate and initiate productivity during low volume periods.
6. Wage & Benefits
- Commensurate of Experience
- Extended Health & Dental coverage after 9 months of employment
- Free on-site parking
How to Apply
Apply online - www.hocojobs.com or Email - hr@cliftonhill.com509 total views, 3 today
