Full-Time Guest Service Manager (1 Position)
Job Description
Position: Guest Service Manager – Arrival Experience
Location: Sheraton on the Falls
Department: Uniform Services
Why work for Canadian Niagara Hotels as a Guest Service Manager – Arrival Experience?
As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world. We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest.
Guest Service Manager – Arrival Experience Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, and courteous demeanor
- Problem resolution and strong service culture
- Strong coaching ability and training of the Valet, Bellmen, and Doormen
- Manage a combination on Unionized and Non Union Environments
- Adhere to Sheraton standards with regards to the entire arrival experience, from greeting, parking facilities, front door and luggage deliver to guestrooms
- Ensuring smooth arrival process for all guests while paying special attention to our Rewards Members
- Providing your team with the appropriate information during daily pre-shift briefings for VIPs, tour groups, conference guests, etc
- Assist the Valet team, including parking and retrieving guest vehicles as required
- Provide scheduling of multiple teams, and be accountable for labour metrics
- Other duties as assigned
What you’ll need as a Guest Service Manager – Arrival Experience:
Experience: 2 Years in management role at a Luxury brand
License: Valid Driver’s License
Other Qualifications:
- Ability to work under pressure and manage simultaneous tasks
- Strong written and verbal communication skills
- Demonstrate a professional attitude in every aspect of the position
- Strong leadership and coaching skills
How to Apply
Interested candidates must apply through our careers website: https://fallsavenuecareers.ca/job-opportunities/guest-service-manager-arrival-experience-2018-1494/?utm_source=job%20gym917 total views, 1 today
