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21 Jun 2019

Part-Time Member Service Representative (1 Position)

PenFinancial – Posted by jobgym225 Welland, Ontario, Canada

Job Description

We’re looking for a passionate, relationship builder to be a: MEMBER SERVICE REPRESENTATIVE

Front-line staff are some of the most important people at our truly local credit union. As the face of PenFinancial, you’re the first exposure to our brand. This is a responsibility that you are excited to have because, after all, you aren’t JUST a Member Service Representative, you are PenFi’s most powerful brand ambassador. You should love interacting with people and be comfortable asking open-ended questions to better understand their financial needs. This role is about more than just processing transactions, you have the ability (and autonomy) to impact our member’s lives each and every day.

Your work at a glance…

As a Member Service Representative at PenFinancial Credit Union, you’ll be responsible for helping members with their day-today banking needs as well as looking for referral opportunities to our team of Advisors. This doesn’t mean forcing members into a product or service they don’t need, but spotting places where our products or services can support their financial goals. In addition to knowing which products and services we offer, you’ll also need to understand all of our ongoing campaigns to be prepared to answer any member enquires. In this role, we encourage continuous learning and development which is why when you walk the halls of PenFinancial (only during the day, at night everything comes alive similar to ‘A Night at the Museum’), you’ll meet some awesome folks who began their careers here as Member Service Representatives. Heck, even our CEO, Ken Janzen began his credit union career as an MSR. If you have an entrepreneurial spirit, a passion for helping people and a thirst for learning, scroll to the bottom and hit apply because this role is perfect for you. You’ll serve as a crucial member of your branch team and will support the branch objectives while also recognizing that everyone at PenFinancial is working towards a larger goal of building a strong, local credit union committed to improving lives and strengthening communities.

Why join PenFi?

We have a lot of reasons to be proud to work here.
• We have a deluxe benefits package, success sharing and a comprehensive pension plan
• Local is everything. We’re all about working with local businesses and partnering with our communities to make them strong and vibrant
• As a credit union, living the co-operative principals is part of our long and rich history
• We develop meaningful relationships with our co-workers and members – that means learning about their passions, families, ambitions and doing what we can to improve their lives
• We have a unique culture where we take our business seriously, but we like to have a little
fun along the way
• Education is a priority and we offer an abundance of leadership and professional development programs and training to help you be the best
you can be
• Corporate Social Responsibility is alive and well. From our award winning Skates for Program to delivering financial literacy to new Canadians, to sponsoring local events – we donate our time, money and expertise
• We are all PenFi ambassadors and we live our truly local brand from the inside out

Who we are

We live, work and play in the Niagara Peninsula. We know Niagara’s economy, it’s people and every unique community. With over 20,000 personal and business members, we offer all of the products and services that our members have grown to know and love from their truly local credit union. We employ 100 truly awesome people with a desire to provide remarkable member experiences every single day.

How to Apply

Please apply at: https://penfi.ca/careers

Job Categories: Sales/Service. Job Types: Part-Time. Salaries: To be discussed.

Endless.

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