Support Worker II-Residential Services

Support Worker II-Residential Services

Community Living – Fort Erie

 

POSITION TITLE: Part Time & Full Time Support Worker II-Residential Services
TITLE OF IMMEDIATE SUPERVISOR: Manager of Residential Services
HOURS OF POSITION: 16-80 hours bi-weekly
RATE OF PAY: $31.01 / HOUR

Bill 149: Disclosure of AI use in hiring process: No, AI is not being used.

Recruitment Transparency
Community Living – Fort Erie does not use artificial intelligence or automated decision making tools to screen or assess applicants. All applications are reviewed by human
hiring teams within Community Living – Fort Erie. This posting is intended to fill an immediate vacancy within our organization.

Application Process
If you are interested in applying for this position, please contact the Human Resources Manager at vboal@clfe.ca with your resume to submit your application. Only candidates selected for an interview will be contacted. We thank all applicants for their interest and for taking the time to apply.

PURPOSE OF POSITION: Under the general direction of the Manager, and as a participating member of the team, the Support Worker II will assume a leadership role in providing direct support to the individuals with intellectual challenges supported in their respective locations. The support worker will encourage that all individuals who receive support from this agency are being guided to meet their needs and goals which will result in enriched experiences in friendship, independence and community inclusion. The support worker will demonstrate a positive approach during all interactions. All these supports are offered within the context of an effective personalized support plan, and are consistent with the Association’s goal and policies and all pertinent rules, regulations and legislation.

STATEMENT OF MAJOR RESPONSIBILITY:

• Actively provide direct care by assisting, guiding, counseling, and supporting each individual in meeting their physical, intellectual, emotional and social needs through community participation. Facilitate daily living opportunities for each individual who are rich with community access, opportunity, dignity, stimulation and safety. Demonstrate a positive approach during all interactions to ensure appropriate role modeling. Participate as a member of a multidisciplinary team, assessing, planning, charting, graphing, evaluating and reporting to the team, all pertinent information to assist with the development of each person’s Person Centered Plan.
• Adhere to all standards of regulations as dictated by any relevant legislation, including Occupational Health & Safety, the Services and Supports to Promote Social Inclusion of Persons with Developmental Disabilities Act 2008, Ministry of Community & Social Services and the policies, procedures, and guiding philosophies of the Association.
• Facilitate the orientation, training and guidance of other Support Workers, volunteers and students as per the direction of the Manager, encouraging a supportive co-operative team effort.
• For each person supported facilitate the development of Individual Support Plans which provides for a process whereby the person and his/her network lead
  the planning.
• Implement, and report on Individual Support Plans, encouraging the person to develop their skills, talents and abilities to their maximum potential.
• Promote and ensure the Agency’s Human Rights Statement and Commitment is followed when a person is unhappy with a restriction that is put in place.
• Follow routines as established by Manager in maintaining basic housekeeping to ensure clean equipment and environment, as well as keeping all clothing clean,
  tidy, age and weather appropriate, and in good repair.
• Plan and participate in appropriate activities with the people we support both in their home and in the community. Respond to any emergencies that may arise in a prompt and appropriate manner, informing Manager and or Executive
• Director immediately following all emergencies, complete an incident report as required.
• Adhere to established medication and safety procedures while administering all prescribed medications and treatments, keeping appropriate written records as required. Attend medical/dental appointments, informing family of results if appropriate and document any results and/or treatment plans. Carry out and document personal care as required. Clean and ensure maintenance of all assistive devices.
• In conjunction with the support team, maintain all necessary records, files and charts as per established retention schedule, ensuring confidentially while providing adequate and appropriate communications with all people and services in meeting each person’s needs.
• Report to the Manager any changes and needs in the areas of staff scheduling, individuals or household expenditures and repairs to the furniture, house or equipment. Submit all requisitions for funds as required, retaining and labeling receipts for all monies spent for submission to Manager.
• Facilitate and help to remove barriers to participation in the community such as transportation services for individuals by accessing community services or Association and if necessary assist people supported to network with other natural support networks such as friends and families.
• Maintain and further develop professional knowledge and skills keeping informed of current issues and trends in the field of intellectual disabilities and treatment of persons with behaviour and/or psychiatric disorders who have developmental disabilities through program and training related research, attendance at relevant professional organizations, and completion of relevant training and/or course as required and approved.
• Attend and provide input into team meetings, committees and/or task groups as required and approved.
• Promote a favorable image of the services available through verbal and written communications, having knowledge of Association programs including their, Vision, Mission and Commitment statements, policies and procedures, and by being sensitive to parents, community groups and concerned individuals; ensuring that any recommendations made are reviewed and/or implemented.
• Perform other related duties as required such as employment support and maintenance, development of natural support networks that will support the Person Centered Plan, facilitating directed community based opportunity for people supported to enjoy and develop friendships and build connections and skills.

KNOWLEDGE & SKILLS:

• Must have a strong belief in Community Living – Fort Erie’s vision, as well as a strong understanding of Personal Outcome Measures and of the Agency’s
  Human Rights Statement.
• Must possess good organizational and communication skills, both verbal and written.
• Must possess time management skills, and ensure any required paperwork is submitted by deadlines.
• Must have a professional and personable attitude in order to approach other professionals.
• Must be fluent in the English language written and oral
• Must possess basic computer skills.
• Ability to be flexible and be able to prioritize as need arises.

WORKING CONDITIONS/EFFORTS:

Daily: Sitting at a desk or table with some walking, standing, bending, stooping or carrying light objects. Use of arms, hands or fingers in handling or manipulating objects.
Repeated crouching and stretching. Operation of small appliances.

Occasionally: Unaided lifting of objects up to 30 lbs. (i.e. furniture/boxes).
Transferring individuals, support available if needed.
Able to perform emergency first aid up to and including CPR.

HEATH & SAFETY:

Duties of SWII in regard to Health & Safety include but are not limited to:

• Work in compliance with the provisions of the OHS Act and regulations
• Use or wear equipment, protective devices or clothing that the employer requires
• Report to Manager the absence or defect in any equipment or protective device of which the worker is aware
• Report to the Manager any contravention of the OHS act or regulations or the existence of any hazard of which he or she knows
• Bring forth any suggestions that would promote health and safety proactively within the work environment or within Community Living – Fort Erie
• Be alert to health and safety dangers
• Attend all scheduled training sessions
• Assist in reducing lost time incidents

QUALIFICATION CRITERIA:

• Two years post secondary school diploma in Developmental Services field a degree or diploma in a related field.
• Valid Ontario full ‘G’ driver’s license
• Must have Valid First Aid and CPR
• Current Ontario driver’s license driving abstract
• Daily use of a vehicle for work purposes if needed, with your name listed on the automobile insurance policy and at least 1 million dollars liability coverage
• A current Niagara Regional Police Clearance Certificate with Vulnerable Sector clearance. Must have Community Living – Fort Erie’s name specified. Must be dated within three months of hire.

*Note a criminal record may affect your ability for employment with this Agency.

TO APPLY:

• Please email resume to vboal@clfe.ca

COMPETENCIES
Advocacy (Emerging) -Identifies factors that may impact the person. • Understands the barriers/opportunities for the person or group. • Recognizes the significance of personal
experiences, values, cultural diversity, and inclusion. • Shows sensitivity to time, issue, place and role. • Takes appropriate steps and opportunities to advocate. • Communicates through facts,
data and examples to convince. • Recognizes that one is not speaking for a person but amplifying their thoughts, preferences and choices.

Building Relationship (Emerging)– • Assumes personal responsibility to do their share of the work and follows through in a timely manner on inquiries, requests and concerns from individuals, their families, community partners and others. • Identifies the strength of key individual relationships and improves them in their immediate environment. • Maintains clear and timely communication with individuals and families, seeks continual feedback about service experience and shares helpful information and person directed goals. • Shares information, expertise and insight with team members about actions or proposed changes that will affect them. Uses ethical judgement about sharing information with others. • Treats other team members with respect, and listens with an open mind to others’ points of view. • Genuinely values others’ input and expertise and sees how each member contributes to a process and to the success of the team. • Sees value in engaging with diverse perspectives and takes advantage of those opportunities. • Values the diversity of roles, talents, skills, cultures and backgrounds that others bring to their learning and to joint team efforts. • Identifies and seeks out others who can support the goals of the team. • Willingly seeks diversity of feedback on ideas and adjusts accordingly.

Championing Change and Innovation (Emerging) – Uses a person directed approach that is responsive to the needs and preferences of the person. • Sees change as an opportunity and
demonstrates a willingness to modify ideas or perceptions based on new information or contrary evidence. • Adjusts behaviour to meet changing demands by choosing to not let things
affect them when they do not go as planned. • Prioritizes responsibilities and responds to immediate needs while reorganizing timelines for less urgent situations. • Temporarily alters normal procedures or guidelines to fit a specific situation to get a task done and/or meet goals (within acceptable boundaries). • Supports change initiatives by following new directions in a positive manner and providing appropriate information. • Asks for feedback and ideas, and tries new approaches • Able to reflect and discuss their own flexibility toward change initiatives, possible barriers and biases in order to move forward.

Facilitate Growth and Development (Emerging) – Expresses positive expectations of others in terms of their potential (e.g., individuals, team members, families). • Shows respect for others’ capabilities and their lived experience. • Identifies or suggests activities that could help others develop new skills. • Credits others who have performed well to motivate continued growth. •Supports the person to be self-sufficient to make decisions or complete tasks in their own way, including the opportunity to make and learn from mistakes. • Shares expertise and knowledge
with others. • Able to identify areas that require support. • Supports others by demonstrating with an intention to teach. • Provides direction or advice on how to continuously learn and
improve in a way that is responsive to different learning styles. • Provides opportunities for self reflection and room for asking questions.

Inclusive Leadership (Emerging) – Is self aware of own leadership style and values. • Shows awareness of, and commitment to fundamental values and goals for the profession. • Provides
clear direction. • Encourages ideas and contributions from others. • Is aware when mistakes are made and takes personal responsibility to correct them. • Ensures consistency between words and actions. • Genuinely cares about people, which is made abundantly clear in their leadership style. • Uses a person- centered approach in the provision of services, and respects and facilitates self-determination, supports informed decision making. • Demonstrates evidence of character traits such as honesty, transparency, fairness, and respect. • Shows tact, sensitivity to personal/professional boundaries and to personal differences. • Mission-driven and thinks long-term. • Takes every opportunity to integrate an organization’s core values into all
communication and action.

Problem Solving & Decision Making (Emerging) – Uses a person directed approach to problem solving and decision making. • Uses knowledge and/or experience to understand, evaluate and solve problems/issues. • Identifies and defines problems. • Considers both common and possible solutions (e.g., “if this, then that” thinking). • Breaks problems down into simple lists, activities, or tasks, without assigning values or priorities. • Evaluates potential solutions. • Decides on a solution. • Acts on the solution and evaluates the outcome.

Resilience (Emerging) – • Able to monitor own emotional state and has an awareness of strong emotions (such as anger, frustration) and deals with them appropriately. • Maintains
composure in situations when being challenged by others. • Knows when to take a time out and step away from a situation to consider possible solutions. • Is aware of own trauma experiences
and adopts coping strategies. • Does not contribute to a heightened situation. • Knows own strengths and weaknesses and demonstrates self-confidence. • Ensures the quality level of
support and meets the needs of people even though the work is sometimes mundane. • Ensures a high level of quality no matter what level of stress/pressure may be present. • Has a positive
attitude and is flexible despite personal struggles. • Maintains self-motivation and a commitment to the work.

Resource Management (Emerging) – Uses a person directed approach to understand the strengths and needs of the individuals they serve to be able to identify the resources required (day to day, life skill support, community, family, etc.) to help the individual have a well-rounded life. • Ensures the individual/family/those surrounding them Is aware of available resources
within the immediate environment and organization/family. • Understands the personal support network for each individual and encourages participation by the personal support network (teach, guide, share knowledge). • Able to identify where resources are needed for quality support and optimal functioning. • Acknowledges and respects the resources of people
receiving support. • Uses financial resources available in a responsible, person directed way when purchasing items for people supported. • Ensures responsible spending while being accountable to the individual, family or organization’s principles, vision, values, and priorities.

Strategic Thinking (Emerging) – • Recognizes and acts independently while considering the impact on others. • Goes beyond normal expectations. • Takes responsibility for their own actions and inactions and seeks to improve. • Considers the appropriate timeframe of action. • Seeks opportunities to support/implement person directed plans. • Voluntarily takes the first steps to address immediate obstacles/challenges and take advantage of opportunities. • Understands when to independently initiate a solution, or when to involve others. • Liaises with managers, colleagues, family members and other community members as appropriate to accomplish goals. • Uses knowledge of trends in community resources in supporting people with developmental disabilities to ensure people being supported have access to innovative and relevant goals and activities. • Aligns personal work with organizational mission and goals in operational areas.

Valuing Equity, Diversity and Inclusion (EDI) (Emerging) – • Acts professionally, values, and treats people with respect in all situations. • Shows awareness of their own body language, tone of voice and facial expressions. • Articulates one’s own ideas and needs for others. • Responds to concerns by altering one’s own behaviour in a helpful, “responsive” manner. • Is aware of their own culture and value differences. • Examines one’s own unconscious bias and assumptions in language and stereotypical responses. • Practices behaviors that reflect an understanding and appreciation of diversity. • Shows understanding of people’s experience of personal trauma and develops coping strategies for self. • Values diversity and seeks out opportunities to gain new knowledge through relationships with people who are different from oneself. • Understands and respects differences in culture, working style and priorities, and tailors approach to deal with an issue/situation accordingly. • Recognizes prejudices and systematic barriers which may exist within the current environment, posing a limitation to participation and inclusion. • Seeks to understand the individual person rather than seeing the person as a representative of a group.