Seasonal Admissions Associate (1 Positions)
Job Description
SUMMARY
Front line staff report directly to Admissions Supervisor and in turn, the Guest Experience Manager. He/She/They will be responsible for ensuring the efficient guest entry into the park and delivering exceptional customer service. He/She/They may be required to assist with Guest Services, Retail as well as Hospitality.
QUALIFICATIONS
REQUIRED
- Effective communication skills
- Strong computer skills
- Demonstrated ability to work well with others
ASSET
- Previous POS / Guest Management System experience
- Cash Handling experience
- Customer Service experience
- Certification in: WHMIS, Worker Health and Safety
PHYSICAL REQUIREMENTS
- Must be able to withstand extreme heat / extreme cold pending season of employment
- Must be able to lift 25 kg
- Must be able to stand for long periods of time
- Must be able to be withstand environmental considerations such as allergens and sun exposure
SKILLS
Customer Service Skills
- Welcome guests with a smile and positive attitude to establish a positive first impression
- Admit guests in a timely manner, answering their questions and providing information and updates
- Provide exceptional customer service via in person and over the phone
- Address concerns and refer guests to proper source(s) of information and/or key personnel for immediate resolution.
- Interact with guests to engage them in activities and events, to ensure a positive holistic experience
- Promote services, activities and attractions within the park to raise guest’s awareness and participation
- Solicit customer feedback regarding their experience and respond appropriately in ‘real time.’
- Monitor guests and provide assistance as needed and call for additional support if required
Interpersonal Skills:
- Work collaboratively within a team environment with all levels of company organization.
- Ensure effective communication and provide staff support, mutual respect, problem solving, and service excellence.
- Work in partnership with other departments, ensuring holistic approach to customer satisfaction
- Address customer comments / inquiries in a timely, positive manner and take corrective action.
- Welcome suppliers, vendors and service providers and direct them to the proper personnel / channels.
- Track and relay IT issues to the appropriate personnel to ensure effective system maintenance
- Communicate effectively and respectfully to colleagues and customers alike to ensure understanding.
- Promote Job Well Done program to engage guest’s and employee’s participation
- Assist with the training of new employees and offering assistance, guidance and support
Computer and Administrative Skills:
- Set up computer desktop at the beginning of the shift for quick admission processing
- Process day passes (tickets) and memberships for admission into the park
- Search and gather information via internet from various sources to access and relay information
- Use scheduling app (SLING) to access schedule, offer / request shifts and read announcements
- Use text messaging and/or email for effective communication
- Redeem, troubleshoot and track voucher issues and submit unresolve vouchers to Manager
- Create and/or update documents and signs as needed using MS Word
- Track information in excel for documenting, tracking and bookkeeping purposes (Guest Services Only)
Cash Handling Skills
- Use and troubleshoot POS System (Aluvii) and debit machines to process payments and refunds
- Process payments applying all applicable discounts using debit, credit and cash sales.
- Double check floats and sign off on float sheet and prepare cash drawers at beginning of shift.
- Refill debit and register printers with rolls as needed.
- Prepare and drop off deposit floats, using the buddy system to ensure safety and accountability
- Process refunds (with Supervisor / Manager) with completed refund sheet and submit with deposits
- Count and disburse change to customers to ensure accurate float counts and cash balances
- Submit a daily wristband count and drop off deposits at end of shift
Housekeeping Skills
- Complete daily task list in collaboration with team and submit to Supervisor or Lead shift
- Setup each station for the next day including wristbands kit, sales kit and supplies
- Wipe down and sanitize work area including computers and accessories
- Maintain cleanliness of the building and the park in general, calling on Operations for assistance
- Assist Guest Services with bringing in, cleaning and sanitizing the wagons
- Run errands to pick up or deliver items between locations within the park
- Perform other duties as requested by leads, supervisors and/or managers deemed necessary
Health and Safety Skills
- Ensure adherence to company policies and other directives expressed by Management Team and owners of Safari Niagara as outlined by our online Employee Portal
- Follow proper radio protocol to ensure effective communication, especially during codes
- Respond to codes, informing all parties concerned of actions required and updates
- Ensure guests adhere to current COVID precautions as per provincial and municipal guideliness
SAFARI NIAGARA SERVICE PHILOSOPHY
- Exceed all expectations of the general public and on a regular basis all positions share responsibility with all staff in the overall upkeep and cleanliness of Safari Niagara property.
- Staff report directly to their specific Department Manager or Supervisor but could be requested to perform a task by another Manager at any time.
- Guest Service Excellence is expected from all positions in the Safari Niagara family. A great attitude, proper uniform, pleasant demeanour, professional representation, anticipating guest’s personal needs and offering assistance at all times.
- Safari Niagara Expectations are that all team members arrive to work on time, ready to work and wearing a smile.
How to Apply
Please email your resume to: helliott@jhs-niagara.ca1001 total views, 1 today